Essen Sie auf keinen Fall hier! ! !! - Premier Inn Hitchin Town Centre hotel

Hi James,

Thank you for taking the time to review our Hitchin Town Centre Hotel.

I am sorry to hear you did not enjoy your experience staying with us as it was not up to the standards you were expecting. We aim to ensure every stay is perfect and so I apologise we let you down on this occasion.

It is disappointing to hear of the poor experience you had in our Thyme restaurant during your stay. We pride ourselves on the quality and service our restaurants provide and so I apologise we let you down on this occasion. The issues you experience certainly doesn't sound like the quality or service we would expect.

I have ensured your feedback has been passed on to the Manager of the restaurant to look into so that improvements can be made to prevent your experience being repeated.

In future, please do request to speak with a Duty Manager who will be able to help whilst you are in-house.

Once again I apologise for the disappointment caused and hope to welcome you to one of our other hotels in the future.

Kind regards,

Rebecca