Very kind,Susanne!

Thanks for your words

Pleased for such nice words. Highly recommended guests.

Thanks a lot for such nice words

You have been very grateful.

It is for me extremely hard to write this message for different reasons. Above all, I will try to be as respectful as I can about this guest, which is a elderly person. At any time, before, while and after her stay I have done my best to be responsible, understandable and helpful with her. However, luckily the end has been just the opposite my original aims.

Although myy conscience is really peaceful and not worrying about my attitude and working with this guests, I must show some facts to take into consideration:

-My guest´s first booking was some time in October. She argued me that her son was in healthy problems to make a change. I told her that there would be an extra money for the change and new season. She agreed all the time.
- My guest does a new booking for new dates, March the 4th. The site requested her some amount of money for cancelling her booking.
In February she informed me that there is a mistake in the booking date. She justified it by telling that she wasn ´t aware of it , so she got confussed. As a result, with as many changes I have missed possible bookings.
- In a new message she tells me that there is a mistake by her about the dates. She will arrive arrive on the 8th of March instead of the 4th, as it was accepted through the booking. My reply is considerate although I try to make her conscious about all the consequences with her own changes, not anybody else.
-Before her arrival, I sent her a new email with the present economical conditions about staying. She agreed all the time.

- Since She makes me different and permanent proposal and changes in her booking, I decided to send her an emalil close to her arrival. I even sent her copies of the different both personnal and Holidays Inn messages to check if she had really understood or been aware of all the changes. Surprisingly, she was all right.
-At the arrival, she accused me of cheating her again. Patiently I did my best again to explain to her all the process, even showing her all the Holiday Inn and personnal messages in order to make iI clear. Since I was fed up with her changes and mind´s change, I suggested she should be my property with obviously the paid money lback. She didn´t accept it. Even with troubling and upsetting situation I accepted her to stay in my property even though I became really worried about the possible damaging consequences in my flat for her stay.
-While her stay, I sent back new copies of Letting Holidays to unjustify her view.
-After her departure, She gets in touch through a new email in the same sense. My reply was that I had been as respectful and fair as I could with her all the time.
-Now I can see her view. In short, some considerations for an end:

-From the very beginning of the booking process everything about her has been very confussing and full of misunderstandings.
- A lot of changes, always from a victim point of view. However. she hasn´t respected our agreement as all the messages justify.

BE VERY CAREFUL WHEN ACCEPTING AN OFFER FROM THIS GUEST. Sorry, I have to confess it in spite of her age.