We did book a special for one night on Pizay web-site. Unfortunately we had to return home earleir and requested to change the booking with a day. We phoned the hotel to request such change 48 hours prior original booking. The receptionist was not able to help us and suggested to phone pack the next day as she had difficulties to decide if the price would alter given the fact we booked a special rate. In addition she told us the restaurant reservation could not be changed neither the spa arrangement. As suggested we called the next day her collegues and informed them that without a reservation for the restaurant and spa we were not considering coming and requested to cancel teh reservation. The receptionist responded that in such scenario she was charging my credit card for the full amount (Room+Spa) as we did not cancel in time, despite my phone call a day earlier. The response was very unprofessional and the tone of the conversation unpolite. Not a recommendation in any aspect, so we just awarded the service and left the rest open.
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- Auch bekannt unter dem Namen:
- Hotel Chateau De Pizay Saint-Jean-D'ardieres
- Chateau Pizay
- Chateau De Pizay Hotel Saint-Jean-d`Ardieres