Braucht ernsthafte Aufmerksamkeit - W Seattle

539josephr - I sincerely apologize that your recent stay was not up to the usual W Seattle standard. Please know the deficiencies you experienced are not representative of our standard of service. Comments like yours are escalated to my senior leaders so appropriate action and additional training can take place as needed. If it puts your mind at ease, we are evaluated by the health department per state requirements and consistently earn a rating of Excellent. I can't explain where things went wrong during your visit but rest assured we will get to the bottom of it. Thanks for this valuable feedback. I do hope you'll return again and give us another opportunity to serve you. Thanks again.