OK, let me explain our position. First and foremost, our cottages are 5 star on Air Bnb and that is hard to do. If most people felt like this gentleman, we would never have a '5 star rating' w/ well over 100 reviews.
What we have here is 3 cottages on a large oceanfront property. Per county regulations, only 1 cottage can have a full kitchen and that's the Whale House. We didn't advertise a full kitchen in the Dolphin Cottage or even the Oceanfront Cottage next door. We do have a microwave and toaster oven available for everyone in the utility room , in back of the Whale House - just 15 feet away. Each cottage does have a full refrigerator, coffeemaker, plates, glasses, utensils and extras in our cottages. If you want to heat something up, 'its really not too much effort to do this' and most people don't complain. It appears that there 'always' will be one person that won't be happy. BTW, a lot of folks don't want to cook while on vacation and we do have two restaurants on the same street as us. We provide this info in the cottages and we can't make our customers read it or do the research if they don't want to. Again, it doesn't cost but a few dollars more for the Whale House that has the full kitchen.
We know that YOU will love this place!!!

We are happy to hear that our tenants are enjoying the cottages. We have made some very nice upgrades lately and really make this spot a great value.