Lisa Ash - Rodeway Inn Moosic - Scranton

Please accept my sincere apology.

I want you to know that the comments and suggestions we receive from our
Guests are taken seriously. They tell us what we're doing right, what we're
Doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
I'm concerned about the problem you experienced at our Hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We are 24 hrs open if you would have brought to our attention at the time of stay we would have changed your room any changes would have been done prior to stay. Also we had given rock bottom rate for the king size bed and ground floor room
please ask front desk if you want to check the room prior to your stay.
If you 're not satisfied with our accommodation or service please let the front desk know without delay so we can make it right.
satisfaction could not be simple