Dear cleog2013,
Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La Hotel, Wuhan.
We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the service have been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services.
As we would like to respond to you personally regarding service problem, could you please send us your email address and telephone details to vera.rong@shangri-la.com?
We look forward to hearing from you and to welcoming you back to our hotel in the near future. Thank you!
Sincerely,
Vera Rong