Nice view but unhelpful bell staff - Novotel Ha Long Bay

Dear Mr Kiet Q,
Thank you for spending time to give us the feedback about your stay at Novotel Halong Bay. We were very glad when we received your compliments about: Room, our location and foods in the hotel. Beside that, we also noted your complaint about the bell- boy and waiter attitudes. First of all, we would like to apologize you for all the inconveniences in the hotel. We also hope that you can sympathize with us in the high demand season. There has been the number of guests using the services of hotel everyday especially this season. So sometimes the quantity of staff was not enough. But we will try to restrict all the negative things to the guest as more as possible. About the case between you and our bell - boy, I am sure that I will warn him and train his attitude as a good staff. Once again, on the behalf of Novotel Halong Bay, we would like to apologize to you and hope another opportunity to welcome you back to our hotel.

Sincerely,