We have had a lot of guests who stayed in this house and a lot of them reserved it for the following year or recommended it to their friends!!!! We never had a complaint until now.
I am a well respected, serious and honest person.
The final comment from this guest: "Bunch of con artists", is without a doubt, the lowest kind of comment that shows us that we are not dealing with a serious and balanced person.
He is right about just one thing: The information printed on the upper grid was wrong because it mentions seven bathrooms when in reality there are only five.
But in the description of the house and in the related pictures, the stated number of bathrooms is correct.
When I took notice of this misinformation, I immediately requested a rectification, apologized and made an immediate 300-euro discount.
As the guest arrived in the house, he complained about the number of bathrooms (5 instead of 7) mentioned in the site.
He claimed to have chosen this house precisely because it was said to have 7 bathrooms which was an inconditional requirement. Therefore, he did not want to stay in it.
I informed him that I understood and apologized. I gave him two alternatives: Either he accepted a 300-euro discount for the misinformation, or he left the house getting a total refund. But he had to make up his mind in 2 hours.
He opted for the discount in spite of the house not having the inconditional seven bathrooms!
And the problem was not finding a suitable place with the same characteristics in the area, specially for these guests that are portuguese from Algarve area.
Regarding the lack of hot water, it was caused by a problem in the boiler. As soon as I became aware of it, I asked a technician to go to the site to solve the problem. (During one night the boiler worked with only three resistances). The folowing day, it was completely operational.
I remind you that in spite of the reservation having been made for nine people and that it was agreed upon that the bed sheets were to be changed only once a week, exceptionally for these guests, the bed sheets were changed several times during their stay since different people were getting in and out of the house. As an example, the couple who is complaining changed rooms three times during their stay.
Besides, I have to refer that with this guests, it was necessary to apply extra cleaning in all the rooms specially in the kitchen as the stove, the oven and the heating board were filthy and one of the refrigerators was left with such a tremendous stink that had to be cleaned three times with bleach.
This type of guest should not be recommended to any owner.