Hi,
Thank you for your time and for reviewing your stay. We are delighted to hear you had such a good time and lovely holiday at our holiday home. Hope you will visit us again.
Our Best wishes.

Shirley and Linlay
Villa Rosa Mauritius

Thank you very much Kirsti for reviewing your stay with us. We are pleased you enjoyed the villa, Linlay's tremendously useful help & her cooking and had such a memorable holiday that you are coming back to the villa. Glad we were able to help with car hire and airport transfer too. As always, we will be very happy to help and advise you, your family & friends at your next visit. See you soon :). Best Wishes. Shirley, Dom & Linlay

Thank you for your review. In response:

1- Full access to the villa was given as advertised & described. The locked room mentioned is not advertised in the description of the property. This is a small storage room used for lockable things needed for the villa.

2. The electricity reading confirmed that the 4 air conditioning units from the 4 bedrooms with bedroom doors opened were very comfortably use during the day, evening and night while at the villa. Because of the lay out of the house, this would have provided a very cool and fresh open plan living, dinning room & kitchen area. The fan is a free standing and reasonable size. It is certainly not "small" . It must also be accepted that December/January is the hottest time of the year and perhaps you should have considered visiting at another time of the year if extreme heat is an issue.

3: I am a little perplexed and disappointed that you did not find the pillows to your satisfaction as we have a selection of different pillows available for guests. But as this was only mentioned less than 30 minutes before leaving we were unable to rectify the situation. Also I emailed you before and after you arrived at the villa to ensure all was well. I also ask should you need anything to let us know.

May I also add that the threatening and abusive behaviour directed towards Linlay, the manager on more than one occasion during your visit was completely unacceptable. For grown man to swear and threaten a middle-aged woman is not acceptable in any culture and will not be tolerated at the villa in future.

4- Linlay, manager only entered the villa to switch off air con units because guests were not at the villa. As clearly stated in the booking conditions (emailed you on 02/05/2016 and again on 19/11/2016): guests are requested not to leave the air conditioning units running when not in the villa. And that the manager has the authority to enter the property to turn them off should they be left on. This was the circumstance which Linlay entered the villa on the occasions you refer to.

Thank you very much for the lovely review, Kerry. So glad you enjoyed my villa, our welcome, Linlay's help & her cooking etc for such a memorable holiday. Glad we were able to help with car hire and airport transfer too. Would again be very happy to help and advise you, your family & friends in the future. Our Very Best Wishes. Shirley & Linlay