5-Sterne-Hotel, 2 km vom Stadtzentrum ... - Palazzo Doglio

Greetings from Palazzo Doglio
Many thanks for your review, we are sorry to hear that your experience did not meet your expectations in this occasion, as it is our priority that our Guests enjoy their stay at the fullest.
Regarding the credit card details please be informed that is our policy to ask details in order to guarantee the booking. As regular guest it was our pleasure to allow you to pay directly at the hotel upon check-out.
My colleague Michela had the pleasure to find a room on the upper floor as per your request and to provide the type of slippers you liked even though they were not our updated models that were changed for sustainability standards and are more eco friendly
Your comment on the AC and light system has been duly noted and I can assure we will investigate on what happened.
I can confirm that as you booked a Prestige room the view is on our beautiful courtyard for your next stay please do not hesitate to contact us directly as it will be our pleasure to offer you our best rate for a different category. Please accept our apologies regarding the emails, I am happy to confirm that your comment has been passed to the team.
Thank you very much for all the aspect you described, both positive and negative as it is an opportunity for us to keep improving our services. Lastly we pride ourselves to hire our staff with criteria based on skills and attitude for this reason we did not find correct the descriprion you made of the guy with a “loss of hair”.
Once again thank you very much for your feedback, sure of your understanding we remain at your entire disposal.
Kindest regards