Dear Mogart83,

Thank you for taking the time to leave us a review. We really appreciate your feedback.

Please accept my sincere apologies for the disappointment with your room allocation. We do have a maintenance programme in place to update the hotel including the guest bedrooms. We have started to improve our communal areas and have already redecorated and replaced the carpet in the lobby, bar, Business Court and Guest Suites. We are hopefully going to be able to start planning the guest room improvements ready for our next refurbishment shortly.

I am very glad your found our staff friendly and hard working, we always take great pride in looking after our guests.

We hope to welcome you back to Hilton Northampton in the future.

Kindest Regards
Hannah Ball
Guest Relations Manager

Dear Guest

Thank you for taking the time to post a review following your recent stay here at the Hilton Hotel Northampton.

Feedback such as yours helps us to monitor and improve the services we offer within the hotel, thus helping us to maintain the high level of customer service we aim to achieve.

We were extremely pleased to read all your positive comments regarding the hotel especially of our staff members. I have passed on your kind words to the General Manager so that these can be shared with all the whole team.

I’m delighted that you enjoyed your stay and hope to welcome you back in the near future.

Kind regards



Guest Relations
Hilton Northampton