Dear Weltenbummler196,
Thank you for taking the time to provide us with your honest feedback about your stay. We appreciate your comments as it helps us to constantly improve our services.
We are glad that you enjoyed the great location of our hotel, surrounded by some of the charming old streets of Seven Dials and Covent Garden’s picturesque heart. Our hotel is perfectly placed for exploring London's most popular attractions, like the London Eye and Buckingham Palace, as well as for shopping on Oxford Street, dining in Covent Garden and visiting some of West End’s theatres - all within walking distance!
We regret to hear that you experienced difficulty in getting into the bed from one side and we apologise if this caused any inconvenience. We do understand that having another guests using our bar could be problematic at times, however we are doing our best to ensure everyone has an enjoyable experience with us.
Your feedback regarding breakfast was noted and we take pride in offering a wide array of delicacies for all tastes. However, we understand how it can be disappointing when expectations are not met and we will share your comments with the kitchen team in order to improve on this aspect of the service.
We hope that despite these issues you were able to enjoy your stay overall. If there is anything else that we could have done to make it better during your visit please do let us know so that we can take necessary action accordingly.
Warm regards,
Micael Araujo
Reception Team Leader