I booked the best room in this hotel for one night as it was a special occassion. The room, although small, was beautiful, but looked out onto the rooftop of the next building. The bathroom was spacious and beautifully furnished.
I arrived early at the hotel but was unable to book in as there were no glasses or cups in the room. After travelling I would gladly have taken glasses and cups to the room myself - but the staff were adamant that I was not able to check in until the check in time. I was, however, allowed to leave my one small bag in the back of the unsupervised restaurant.
Upon checking in, I was advised that breakfast was served from 8am onwards. I explained to the receptionist that my husband had to leave before then, and requested an earlier breakfast. The receptionist was unable to confirm this would be possible, and advised that I make my request to the night time recetionist. This I did when we returned that evening. We were told that if we came down 15 mins early we could have a light breakfast of cereal and maybe toast. When we arrived the following morning, the owner of the hotel, James Brown, advised us that he hadn't been informed of our request, and was unable to attend to us as he had to go out and get the daily papers. He went on to explain that if he made breakfast for my husband then he would be unable to make breakfast for the 25 guests who were there for the passing out at Dartmouth College. As a result, my husband had to leave without breakfast. Unfortunatley, his attitude was most off hand and not what I would expect from a member of staff from a large chain of hotels, let alone the owner of a select hotel. I feel the lack of service and unfortunate view in the best room of the hotel resulted in a very disappointing stay in this hotel, and the owners/staff's disregard to our circumstances guarantee that I would not consider either staying at this hotel, or recommending this hotel to others.
It is worth stating that as regular travellers, we have stayed in hotels that offer far superior service for much less cost than Browns Hotel.
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- Auch bekannt unter dem Namen:
- Browns Hotel Dartmouth Devon
- Dartmouth Browns Hotel