Willkommener Gast und Dusche - Hotel La Dolce Vita

We are always sorry when a guest is not 100% happy.. The happines and satisfaction of the guests is our main goal and, in this case, we tried to make the guest happy since the beginning, upgrading (for free) his room to the ocean-fron apartment, that normally makes all our guests very happy. His commentary is unexpted, since he looked enjoying his time at the hotel. However, we have been reviewing all the points remarked and will make whatever it takes to fix any issue.

Said that, we would like review and respond to the guest comments that, in our opinion,
are rather inaccurate.

Air-conditioning: the guest room is equipped with a 12.000 BTU air conditioning equipment,
quite new. No guest ever complained about the temperature of the room and after inspecting
it we found the equipment working perfectly.

Ants in the room: we gave the guest a room with no ants but it's true that then, about
fifty ants entered into the room. We are sorry for that, we take much care of insect
control, since the hotel is in a natural environment, full of plants. Our staff spends much time working on this task. The point is that we can control insects, not exterminate them, this is not possible, especially in the rainy season. For instance if a guest, after eating, drops breadcrumbson the floor, the ants will try to enter to get them and they are quite small to enter... We will work even more, now, on this point, chasing and eliminating ants nests, etc.

The shower: the guest room shower works very well. We have a very safe certificated electric installation, , thousands of clients use the shower every year with plenty of satisfaction. When the client informed us about the water temperature, we proposed him to review the shower
together but he did not want. When he left the room, we reviewed it and the shower worked
very well; may be he was not able to regulate the temperature (which is normally very easy).
We confirm that there is no risk in using the showers (hundreds of hotel in Costa Rica use
these equipments) and we dont like the words that the guest used for commenting his
problem, they are not nice and are misleading.

Swimming pool: our pool size is in proportion with the hotel, which is little; however the
pool is very much appreciated by our guests. We don't understand the comment of the guest
about the pool size, since every evening he spent a long time in the pool (at 9 PM), drinking and chating with other guests, enjoying his time and he looked happy!