Dear Patricia,

Thank you for your wonderful feedback about fantastic Bubali Villa!
Indeed this a very nice and spacious vacation home in excellent condition with so many great amenities for your enjoyment. Not to forget its fabulous location (2 minutes drive to Eagle Beach) to several restaurants and island activities you might want to do or visit.

we look forward to welcoming you back. Do not forget that we have a repeaters discount in place.

with kind regards,
Aruba Happy Rentals & Team

Dear Guest,

Thank you for your feedback and for sharing that Bubali Villa is well located and beautifully decorated. Meanwhile, the kitchen has been upgraded, there is a new wash machine and a new dryer at the property and everything is in top working condition.

We look forward to welcoming you back at Bubali villa or perhaps at another one of our beautiful properties.
Please visit our website to check our unique and well-priced selection. Keep in mind that all our repeaters receive a repeater discount.

With kind regards,
Management
Aruba Happy Rentals

Dear Guests,

Thank you for sharing your feedback with us and for staying at beautiful Bubali Villa! Indeed, Bubali Villa is so close to the beaches, supermarkets, restaurants and many island activities.

We look forward to welcoming you and your family back soon. :-)

With kind regards,
Management Aruba Happy Rentals

Dear guests,

What happened to you is very unfortunate.

All our houses and also Bubali Villa are well maintained and secure.
Bubali Villa is completely fenced and the driveway gate can be locked as well.
The house has a safe where guests can put their personal belongings like laptop, smart phone, passport and cash
The house is also equipped with an alarm that secures all doors and windows and also has motion detectors inside.

Upon check in we do a tour through the house to make the guests comfortable with all the amenities and provide info on the house like pool service, garbage handling, remote controls and so on.
We explain the alarm and show the guests how to use this, we provide the alarm code and also test it to explain how it works at the check in.

At the evening of the incident, one of our staff went to the house that same night to assist the guests and see what happened.

Later that evening we contacted the security company that does the monitoring and they reported to us that the alarm had not been activated when they left the house.
It also appeared that the safe that is provided in the house was not used to store valuable items like mentioned earlier in this email.

We really feel sad about what happened, however if the alarm had been activated by the guests and if the safe had been used to store valuables, then it probably had a different outcome.

Nevertheless we provided a partial refund to the guests for the inconvenience.

With this explanation we hope to have provided you with our side of the story.

Bubali Villa has many happy tenants for many years already with good reviews online and despite this incident we continue to welcome new guests so they can enjoy their stay as well.

Best regards,
Management Aruba Happy Rentals

Dear Guests,

Thank you for your valued feedback and for choosing our beloved Bubali Villa as your accommodation in Aruba.

We look forward to welcoming you and your loved ones again soon to our one happy island.

Kindest regards,
Management Aruba Happy Rentals

Dear Guests,

Thank you very much for your very informative and great review for our Bubali Villa for our future guests!
We are happy to know that you enjoyed your stay with us here in Aruba. We certainly look forward to welcome you and your family again soon!

Kind regards,
Management Aruba Happy Rentals