Dear markogoedicke,
Thank you very much for your generous review and for sharing your stay experience at our resort, Hilton Phuket Arcadia Resort & Spa.
It was a pleasure reading thorough your feedback comment and also nice meeting you too. My team and I are very pleased to know that you have had a pleasant stay at our resort, and that you were impressed with the very nice beach, the comfortable King Junior Suite with Sea-view, a very good breakfast, and the joyful at the Panorama Lounge with cocktails and a good food options, and along to our hospitality that contributed to make your stay experience.
I will most certainly share your appreciation feedback with the team which will definitely serve as an encouragement for everyone to continue doing a job well done.
On the separate notes, may I would like to take the opportunity of appraising you of the fact that we have been and will continue to be carrying out an on-going product improvement program within our resort both interior and exterior function, including the landscape. We are scheduled for renovation and will block and renovated different buildings step by step, including the outlets as well, as the master plan will be coming next year in 2020.
markogoedicke, it has been a great pleasure to have you stay with us, and thank you very much once again for your generous feedback. We most certain do look forward to welcoming you back ‘Home’ to the Hilton Phuket Arcadia Resort & Spa to experience not only our service but also discover charming greenery and the Karon Beach which we very proud of.
I wish you safe travels home and hope we can meet again.
With kind regards,
Markus Kosch
General Manager
Hilton Phuket Arcadia Resort & Spa