Hello Clarissa and family!

Thank you very much for your review!
It was great meeting you and your lovely family!

I think, about the insurance policies, there must´ve been a misunderstanding.

We are a legally registered VW T3 campervan rental business here in Tenerife and therefore all of our vans are having liability and collision insurance exclusively for rental purposes, including coverage for damage from fire, explosion, vandalism.

Also, most importantly, our liability insurance covers you in the event you are in a car accident and any 3rd party damages.

Basically, comprehensive insurance isnt even an option or necessary to us, since generally
responsible accients would fall under our liability and collision portion of our car insurance and not a comprehensive coverage section.

But of course, no type of insurance would cover any self inflicted damage like breaking arm rests, brakes, damages on clutch and gear box and things like that.

Therefore, costs then always go onto hirers account (even if there was a comprehensive insurance cover)

You´re right, refilling the water storage can be time consuming at times, if its only small.
Due to the fact that you were that many travellers, you had to have the most spacious van, which unfotunately only comes with a small water storage for the sink (instead of a 40L water supply like the other two vans).
Also, there is no obligation to pay in cash. We also accept the whole hire rate via bank transfer but in case of cancellations, we keep a 20% reservation deposit and the would have to transfer the rest of the money back. Therefore, we tend to take 20% reservation deposit always via bank transfer and the rest usually in cash upon arrival.

Still, we are glad you´ve had an amazing time with the bunch and could enjoy it.

Hopefully get to see you again, all the best, Mali and Bjorn