Nicht so reibungslos wie üblich - Village Suites by Blue Mountain Resort

Dear RoadripTraveller08,

Wow, 39 years is a long time and indeed you have witnessed an incredible amount of expansion in that period of time. We regret to hear that your request was not delivered on this occasion and can completely understand your disappointment on arrival. While we are unclear as to the exact circumstance surrounding these events, we appreciate your understanding that there can be mitigating circumstances that can impede our ability to honor requests. We can see that our associates, including Kevin made notable efforts to amend for your frustration and take some comfort in knowing empathy was demonstrated for your concerns. The Grand Georgian is next in line for a full refurbishment of guest rooms and common areas; we anticipate exciting results and trust your preferred room will have a whole new look hopefully on your next stay. We are disappointed to learn of some service failures, both at the beach and at the Gondola, we will provide this feedback to our leadership teams to be used as a coaching opportunity. Typically, our associates go out of their way to satisfy our guests and regret that these service shortfalls occurred. We will direct both your praise and dismay with Village dining establishments to the Commercial Tenants offices for their review and follow-up with the owners. The new restaurant is an extension of an existing operation in the Town of Collingwood, Northwinds Brew House, if you have dined in town you will know what to expect, they will be a welcome addition to our array of dining options. We look forward to having you back for your 40th year, until then.

Yours in Hospitality,
On behalf of Blue Mountain Resorts LP

James Henry
Vice President of Hospitality