Ich habe heute folgende Antwort auf meine Bewertung erhalten mit der Bitte die Bewertung umgehend zu löschen, da die Mitarbeiter als Bestrafung einen Lohnabzug erhalten:
Dear Till B
First of all, thanks for your contributively detailed reviews on our hotel.
In regard of all your unsatisfaction about our hotel, we have held a internal meeting consisting of all the staff and our management board to immediately solve this problem. All the unconvenience is deeply analyzed and actions are taken as soon as possible.
We are always striving to provide the best of service to our customers. We wished that we could have been there at the soonest moment to solve all your problems and meet all your demands so you could have a better experience with us.
We hope that our profound effort by our staff has been taken into your concern. May De Ville Backpackers Hostel always welcome to you to come again any time and we will make sure that this problem won't ever happen again.
Please do a favour for us that, you could remove this review for on on site of Trip Advisor . Because of your review, all of staff will get penanty of salary this month.
Instead of you write a review , you could send us an email. So, we can improve of our service , our quality.
We do you you can remove this review as soon as you can.
All the best.
Have a good night.