To Christopher K, Manager at Courtyard Sacramento Rancho Cordova I appreciate the response to my review, but I feel the need to comment further. While I understand many guests may have a rented car, every car I have ever rented has the license plate number on the key chain - so arguably it would be easier for those guests to note that information when checking in. Also, if truly done for your guests convenience... please make it optional. It would have changed my view entirely if when I objected for obvious reasons that they host say "never mind, you don't need to." Something that is not a big deal for one guest may be a huge issue for another, and you can't make everyone happy. But honestly - what would your staff have said to a solo guest who had physical limitations or other issues making traveling back to the car more burdensome? The woman checking me in also added "maybe you can move your car closer - again oblivious to that being more trouble to re-load the car, put my child back in a child seat and drive to another parking spot? Please rethink the policy. Please consider updating your staff training.

Is the pool heated? Is there a hot tub in the pool area?