Your experinence may be as it was however even in a 5 star Shangri La you get what you book or even more what you pay. The sice of the pool in the main building is I think more than one needs but the reason why you could not use the other pool was because you did not book into the Kung Thep Wing as that pool is reserved for only those customers. On your next stay I would recomend a stay in the Kung Thep wing and I am sure you will Change your mind about the Shangri La bangkok,
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