Dear Hans-peter, thank you for your feedback! We're disheartened to hear we fell so short of your expectations. It's further disappointing to find that your displeasure with our cruise sounds potentially rooted in miscommunication regarding the ferry route & its stop stations. You mention you were under the impression you'd go directly to The Statue, which is not a HOHO component. Perhaps one of our Statue Cruises is what you had in mind? I've confirmed that both our pamphlet & online data are free of error; we're mind-boggled as to where the confusion occurred. Our tour materials DO, however, promise breathtaking views of NYC’s most historic spectacles; and we see from your comment's title that you agree we delivered in that arena. It's refreshing to know you enjoyed the sparkling sight of the Manhattan skyline from our famous ferry. That, after all, is what we’re here for. And Sir? Speaking of your comment's compelling title, we have a request, if you will--a small request, but one of utmost importance & priority. Admittedly non-German-speakers as we are, we turned to trusty Google to aid us in addressing your concerns. Awesome! However, it also drew our attention to some disconcerting verbiage in your title which reads, "Nice view of Manhattan from the water, security deficient." The security and comfort of our guests, staff, and NY (our home) is non-negotiable, and we're sure the TITLE is no place for such a strong & alarming implication--particularly since the "security deficiency" to which you refer seems to be your perceived discontent with our Captain's posture and operational tactics. We are sure you meant no harm by the term (security deficient), and we receive all comments with understanding and integrity, but due to the severe implications of the phrase's jarring generalization, we kindly request that you consider a softer, more accurate description. Thank you!

Danke, dass Sie uns auf dieses Problem aufmerksam. Wir entschuldigen uns für den Dritten Verhalten, das nie geschehen sein sollte. Unsere Manager wurden benachrichtigt und Fotografen wurde von unseren Touren entfernt. Ihr Feedback ist wichtig und hilfreich es uns ermöglicht, zu verbessern und unsere beliebtesten Touren noch angenehmer.

Wir schätzen Ihre Meinung zu der Erfahrung und dem Feedback, uns, indem sie die Tour noch besser zu verbessern. Danke für die Wahl City Sightseeing NY.

We are sorry to hear that you feel that visiting the Statue of Liberty is a waste of time. We carefully structure our tours to be very affordable and to provide great value and we are glad that your tour included the options that you were interested in. Our agents and representatives are trained to be able to answer questions regarding all of the many tours and attractions that we offer to our guests. We encourage our staff to be kind and courteous to all of our guests and to try and help answer even questions about products other than what we provide. We understand that it can sometimes be frustrating to wait while our agents and representatives try to contact third parties for answers to questions that may arise.