Kalahari Waterparks
Kalahari Waterparks
4
10:00 – 21:00
Montag
10:00 - 20:00
Dienstag
10:00 - 20:00
Mittwoch
10:00 - 20:00
Donnerstag
10:00 - 20:00
Freitag
10:00 - 21:00
Samstag
10:00 - 21:00
Sonntag
10:00 - 20:00
Informationen
Dauer: Über 3 Stunden
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4.0
698 Bewertungen
Ausgezeichnet
306
Sehr gut
190
Befriedigend
80
Mangelhaft
48
Ungenügend
74
Aleksandra C
Ossining, NY126 Beiträge
I am not exaggerating, I wish I were. The locker rooms' showers only have freezing water, nothing else. Perhaps management thinks that guests should rinse with cold water including their little children, but it is December guys, and we are not in Mexico. And I will tell you why it is important to rinse after using their pools: because it looks like they are not watching the chlorine level properly. Two of our family developed red itchy rash which is a contact dermatitis caused by an irritant.
I understand that chlorine is necessary to keep germs at bay.
But at least give us an option to rinse it off after checkout.
Specially for the management I stress it again: icy cold water is not an option. You want a good review from me, then you give me warm water. If asking for hot is too costly.
I understand that chlorine is necessary to keep germs at bay.
But at least give us an option to rinse it off after checkout.
Specially for the management I stress it again: icy cold water is not an option. You want a good review from me, then you give me warm water. If asking for hot is too costly.
Tipp:Go early in the morning so you can have all slides without lines
Verfasst am 8. Dezember 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
dhayes2323
Philadelphia, PA4 Beiträge
Mai 2024 • Geschäftlich
Severe lack of customer service. Waited for an hour to check in. Room keys did not work. Asked for assistance and the hotel responded that they don’t have the personnel to assist even for people with mobility issues. Just ai text responses.
Also very bad place for food allergies. As a celiac, they said they are not invested in providing safe food because there is not enough demand for it.
The lack of personalization makes this hotel experience a 1/10. Skip it if you can.
Also very bad place for food allergies. As a celiac, they said they are not invested in providing safe food because there is not enough demand for it.
The lack of personalization makes this hotel experience a 1/10. Skip it if you can.
Verfasst am 29. Mai 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Dwight
3 Beiträge
Mai 2024 • Familie
So we thought we'd return to Kalahari Poconos for another visit. We drove out to the Poconos for a 4 hour trek from the DC area. Family fun on the horizon....at least thats what we thought
THE BAIT:
Upon arrival we waited in line and our attendant Wilson indicated that for $300 more we could upgrade our room to the 3 bedroom penthouse. So he charge my credit card $300 for the room and another $500 for the penthouse security deposit...(still less than the $1000 I paid for thr the big 5 last time)
THE SWITCH:
So Wilson gives me my keys/wristbands and then says...hold on I need those back. He then says I assigned you thr wrong room.
THE FAIL:
Well Turns out Ole Wilson assigned and sold us a room that wasn't available. He then goes and gets Madison the manager...and she says..."sorry the room isn't available bit youb should recieve a refund in about 2 to 3 days." So I'm out of $800 before I even get in my room. I asked her is that all she could do..she replies with "Yes I will speak with Wilson afterwards " End of conversation.
Please Kalahari management, help me to understand how you put a hold on $800 for a family's vacation and can be so insensitive. There was never an apology...just "THE room isn't avaialble" They then gave me my new wristbands and didn't even tell me where the room was located. Maybe a wave..or a get tbr he'll outta here would've been more suitable..I digress
Next time I'm traveling here, I won't pass the Perryville exit in Maryland for the new Great Wolf lodge...because surely ANYTHING would have been better than this....Happy Memorial Day..I'm sure if your reading this it has to be better than ours so far!
THE BAIT:
Upon arrival we waited in line and our attendant Wilson indicated that for $300 more we could upgrade our room to the 3 bedroom penthouse. So he charge my credit card $300 for the room and another $500 for the penthouse security deposit...(still less than the $1000 I paid for thr the big 5 last time)
THE SWITCH:
So Wilson gives me my keys/wristbands and then says...hold on I need those back. He then says I assigned you thr wrong room.
THE FAIL:
Well Turns out Ole Wilson assigned and sold us a room that wasn't available. He then goes and gets Madison the manager...and she says..."sorry the room isn't available bit youb should recieve a refund in about 2 to 3 days." So I'm out of $800 before I even get in my room. I asked her is that all she could do..she replies with "Yes I will speak with Wilson afterwards " End of conversation.
Please Kalahari management, help me to understand how you put a hold on $800 for a family's vacation and can be so insensitive. There was never an apology...just "THE room isn't avaialble" They then gave me my new wristbands and didn't even tell me where the room was located. Maybe a wave..or a get tbr he'll outta here would've been more suitable..I digress
Next time I'm traveling here, I won't pass the Perryville exit in Maryland for the new Great Wolf lodge...because surely ANYTHING would have been better than this....Happy Memorial Day..I'm sure if your reading this it has to be better than ours so far!
Verfasst am 24. Mai 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Susan L
1 Beitrag
März 2024 • Familie
This was our first family trip that included everyone!!! we checked in on March 12 for an overnight stay. We had the Big 5 room, which was outstandingly beautiful, clean and very top of the line.
The process of singing in and the billing is HORRIBLE!!!! First, they gave us the wrong wristbands so we couldn't use them to pay for things. Spent over an hour trying to get that fixed. All charges/billing just went down hill from there! I have been double charged for MANY things!!! We spent thousands of dollars and they just keep billing things on my charge card! I am exhausted trying to keep up with them.
One example, we received 10 towel at the water park and RETURNED all 10, I made sure of that and did it myself. They charged me $254 for not returning my towels!!! Then they issued a credit, then today, they re-charged me even after looking at the video tape and seeing I returned them!!! They agreed they were returned but keep adding things to my bill! Double charging for food when it was already paid.
We loved the park, the kids had such a great time. I am still battling getting well over $2000 in extra, unwarranted charges. Wish me luck!
The process of singing in and the billing is HORRIBLE!!!! First, they gave us the wrong wristbands so we couldn't use them to pay for things. Spent over an hour trying to get that fixed. All charges/billing just went down hill from there! I have been double charged for MANY things!!! We spent thousands of dollars and they just keep billing things on my charge card! I am exhausted trying to keep up with them.
One example, we received 10 towel at the water park and RETURNED all 10, I made sure of that and did it myself. They charged me $254 for not returning my towels!!! Then they issued a credit, then today, they re-charged me even after looking at the video tape and seeing I returned them!!! They agreed they were returned but keep adding things to my bill! Double charging for food when it was already paid.
We loved the park, the kids had such a great time. I am still battling getting well over $2000 in extra, unwarranted charges. Wish me luck!
Verfasst am 16. März 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Dad B
3 Beiträge
März 2024 • Familie
Recently, I had a very confusing time trying to book rooms online for a family birthday party at Kalahari Poconos for a granddaughter. Since I'm no genius on a computer, I make mistakes. Kalaha was very forgiving regarding refunds for the errors that I made. I'm very appreciative of their kindness, compassion and understanding that they showed to me. I look forward to many more family gatherings at Kalahari Poconos in the future. Thank you Kalahari.
Verfasst am 9. März 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Emma A
1 Beitrag
Dez. 2023 • Allein/Single
Room was great I love the free food and trash left In my bed phone was stolen and when I told the people they told me that I don’t have a phone but I was mobile Angelica I love how were so rude cause I took over five seconds to tell you what I want for food
Verfasst am 8. Dezember 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Harry h
5 Beiträge
Nov. 2023 • Familie
My wife and I took our 3 grandkids 7,9 and 12 midweek. The first day was nice because the lines were short-the second day was a Thursday and NJ schools were closed so the lines were longer. Place was tastefully decorated and well thought out. We were able to upgrade at check in to a 2 room suite for $100 and was given $50 arcade cards. We ate outside the hotel so can not comment on food-except it was expensive!!!!! Overall we had a great stay!
Verfasst am 10. November 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Truthful
4 Beiträge
Aug. 2023 • Familie
Last trip for kiddos before school starts.We stayed for 3 nights 2BD/2BA/LR Suite Thursday-Sunday. Well what a big mistake! Checkin was a disaster. I even pre registered to no advantage. I checked in at kiosk and swiped my card for the remaining balance and the hold. After that was processed it asked some additional questions and then it said to see a desk assistant. I waited in line patiently for 30 mins to speak with someone. Once it was finally my turn I explained what happened at the kiosk and Jay who was very nice assisted me with the checkin process. He mentioned that he didn't see anything in his system showing that I paid the balance or the hold. Eventhough I could see it clearly being processed with my bank. I even showed him proof, so he continued with $1 that they run through your account and checked me in. He mentioned that if they don't see the payment they will give me a call the next day. Well I never received a call or text the next day. Then I noticed they changed the amount of the balance and the hold. I went to the desk the night before we were leaving to makesure everything will be adjusted. There was a nice young gentleman there (I think his name was Alex he just only been working there a month) that had to get assistance as he wasn't sure what was going on as he noticed something was off. I was reassured by the nice lady (the only one I noticed that wore mask) at the desk it will be taking care of and I will be billed the correct amount after checkout. She apologized (of course) and said she would speak with their billing team. Well guess what they billed me twice for the room!! I reached out to them and was told to speak to the Billing department. I spoke to a lady (9am EST Tuesday) who say to give her an hour to look into it further as she only see one charge in her system. She never called me back. I gave her some time and call her back (2pm EST Tuesday) and operator/receptionist said Billing department isn't here today...Hmmm then who did I speak with earlier so I was transferred to their Billing department voicemail and I left a message. After I left a message I called my bank to file a fraud claim as there is something fraudlent really going on here that's not be acknowledged. My bank can see all of the charges along with Kalahari's transaction IDs. It is a shame that it had to come to this and Kalahari Poconos aren't trying to investigate the situation. No call back or anything as of now. I will also be reaching out to corporate headquarters. Otherwise the the food (Cafe Mirage) was expensive ($42 large mushrooms, sausage and bacon pizza) and didn't taste good. Now I don't mind paying for food that tastes good, but it is a resort so be ready to pay. There are other options in the area if you want to drive. The best thing they had was the refillable cups that my kids could fill up with icee, soda or lemonade. Running an operation at this size you will never satisfy everyone. Waterpark was so so nothing to write home about. My family and I will not be back. Will give an update here or on my social media pages on how the extra charges are handled.. if they ever respond to me..
Verfasst am 24. August 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Rajagopal S
Edison, NJ3.352 Beiträge
Juli 2023 • Familie
First timer to kalahari indoor waterpark. We booked a resort and it was good .. rooms were spacious and very comfortable . Cost of the water park is a little more than all other parks . May be worth just once . Good and other things are very expensive inside ..
Waterpark wise , it was good. We loved the wave pool 🌊 all the rides were good . Kids loved it . Lazy river was good and the splash zone was kids favorite . Again, I thought it was expensive /.. wish it was cheaper . Lots of parking outside and located in the heart of poconos . Loved it overall if not the the price …
Waterpark wise , it was good. We loved the wave pool 🌊 all the rides were good . Kids loved it . Lazy river was good and the splash zone was kids favorite . Again, I thought it was expensive /.. wish it was cheaper . Lots of parking outside and located in the heart of poconos . Loved it overall if not the the price …
Verfasst am 28. Juli 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
mcc
9 Beiträge
Juli 2023
We stayed at Kalahari for a week for a dance competition and it was great. Staff were so nice and helpful. I would text Kalahari with questions during out stay and they would text me right back. Waterpark was clean. We went during the week so we found seats easily outside at the pool and inside at the waterpark. The Taco Truck outside by the pool had delicious tacos. The best thing we did is buy the ELEPHANT water bottle that included free refills all week with soda and slushies. There were a few restaurants and they were crowed at dinner time. The rooms were typical but included shampoo, conditioner and body wash in shower. Kalahari is huge so be prepared to walk. Our room was the furthest from everything so sometimes we would walk outside to get to places since it was easier than walking through the hallways. Once we left our room, we didn't go back till the night LOL
Verfasst am 27. Juli 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Thinking of heading there, but this heatwave is KILLING me.
However, I've got two teens who don't get out much and deserve a fun overnight getaway with a few smiles.
I keep hearing how hot the parks tend to be. Is it truly unbearable right now? Any tips to stave off the heat? And how are the crowds Sunday into Monday?
Verfasst am 7. Juli 2024
We, my husband & I & our 10yr old grandson are trying to book at Kalahari for 2nites in August (this month). I want the best prices . Im sure trip advisor can help as i WAS TOLD that. I would like someone to call me A.S.A.P. would greatly appreciate. Oh & we're looking for a standard room, nothing expensive with 2 queen beds
Verfasst am 4. August 2023
Hi, I have a 4 year old who is a strong swimmer. On NCL she just made the cutoff for big slides (she's 32" tall) and she loved riding on them. Will there be at least one big slide for her here? I don't want to go there and listen to her whine about how the splash zone is too babyish - we can just wait until she is 42" if there are no big slides for her.
Verfasst am 8. Juni 2023
Leslie Kennedy
New York City, New York
How much for a weekend stay in Jully
Verfasst am 16. Februar 2021
Sorry
I am not sure, went in winter
Verfasst am 28. Februar 2021
Is the waterpark currently open with the current Coronavirus guidelines?
Verfasst am 4. Juli 2020
I believe so, but it is so hot in there why would you want to inhale off those greens
Verfasst am 5. Juli 2020
Hi I would like to know how much is the water park ? And do they have discounts
Verfasst am 11. Juni 2019
We went as a family of four for two nights. It was $1800 for two adults and two children for the resort and water park. There are several restaurants onsite. A couple are more expensive as they are more upscale. There is a great game room too which is not included so can add up but the kids loved it. We had a great time and really enjoyed our stay. The biggest negative was check in as we arrived at check in time, there was a huge line and our room was not ready by the time we got to the counter, close to 5pm. If you have young kids, be prepared to have someone wait to check in and someone else take the kids to the game room or water park. We complained and they gave us free credits for the game room.
Overall we gave it about four stars. It’s a really cool place!
Verfasst am 11. Juni 2019
Hi, I want to buy a day pass for two kids with 2 parents. They do not require room to stay
Where and how to do so??
Verfasst am 7. März 2019
If a room is $200-$400 and comes with 4 passes it’s a great deal. And counts for that day and next day in park.
I’d say this is best winter kid activity on east coast, I had as much too🤷🏼♂️
Stay the night eat some good food, with two days in park you don’t feel rushed, kids get insanely tired there so 4-5 hours is plenty first day, grab some Italian food in restaurant, hit the VR experience, sleep like a rock comfortable accommodations.
Hit water park in morning till 2-3pm and head home 😎
Staying on budget You can take food too, our room had little fridge and microwave
Verfasst am 18. März 2019
Hola megustaria saber cuanto cuesta quedarse dos días somos 3 niños y tres A Dultos
Verfasst am 19. Februar 2019
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