Light Cinema Thetford
Light Cinema Thetford
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4.0
97 Bewertungen
Ausgezeichnet
59
Sehr gut
15
Befriedigend
6
Mangelhaft
6
Ungenügend
11
Julie C
9 Beiträge
Nov. 2024 • Paare
Lovely clean cinema, great comfy seats, staff friendly and helpful. Great bar area, always come to this cinema as best in area.
Verfasst am 22. November 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Julie, we're glad you had such a wonderful experience with us! We hope to see you again soon!
Verfasst am 29. November 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
leigh s
Thetford, UK37 Beiträge
Sept. 2024 • Allein/Single
i live locally to the light cinima Thetford and used to go often with a mate so got a yearly subscription. i kept using it for well over a year but found i was going less and less often. in the end i got rid of my subscription way over a year ago online. a while later i realised they hadnt cancled the direct debit every month so wasnt happy. i went down in person to cancle it and they did so or so i thought. ive been to see the new beetlejuice and deadpool 3 and payed this month. i started online banking recently basicly because i had to. i looked at my statement and they havnt stopped the direct debit still adding up to about £200 lost. i went down there and they said i had to contact head office as they couldnt help. i did just this and they said they have no record of me cancelling and that was that it seems. safe to say i am not happy about there theft of my money and the way they run there business at all. they are about twice as expensive to go in as any other cinima and the food is also very expensive.
Verfasst am 19. September 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hi Leigh, I can see we are also communicating by email to try and resolve this for you, we log all of our contacts, so if previous communication has been made we will be easy to locate, and we will be able to rectify this for you. Our members and customers are very important to us.
Verfasst am 21. September 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
Laney L
Weeting, UK3 Beiträge
Aug. 2024 • Familie
We use the light cinema a lot. The lights need to be on though when we have children that don't like the dark and for peoples safety expecially when we have to use the steps.
Verfasst am 18. August 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
All our films has credit offsets which turn the lights up during the credits of a film, our relaxed screenings have the lights on but dimmed if that's something you would prefer.
Verfasst am 21. August 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
david C
1 Beitrag
Aug. 2024 • Familie
Awful experience, was refused entry after pre-paying for ticket for a family night. Avoid this terrible place with its jobs-worth manager.
Verfasst am 17. August 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hi David, when a film is rated for a specific age, we have to adhere to various ID rules. We ensure that if you book online, this is clear when you book and there is a pop-up you have accepted. The BBFC sets the ages for the films (bbfc.co.uk) and we have to adhere to them and request ID to prove age. The ID is quite specific but detailed on our website. We try really hard to work with customers, but we have to see Photographic ID
Verfasst am 21. August 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
PoshSpice
Norfolk, UK321 Beiträge
Apr. 2024 • Paare
Polite staff. Clean cinema,super comfy seats .Great screen and excellent sound . All in all a great evening and experience.
Verfasst am 19. April 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Thank you so much for your review we are so please you enjoyed our cinema, see you again soon.
Verfasst am 21. April 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
les b
1 Beitrag
Apr. 2023
A nice small cinema was easy to book and seat were comfortable
They were very helpful when we arrived
As for value for money the drink and popcorn were overpriced £8 for each child, will not be visiting again
They were very helpful when we arrived
As for value for money the drink and popcorn were overpriced £8 for each child, will not be visiting again
Verfasst am 9. April 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hi, I am sorry you had cause to give us 2 stars, we will ensure your comments are discussed in our next weekly meet.
Verfasst am 18. Oktober 2023
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
Michelle L
10 Beiträge
Feb. 2023 • Familie
I suffer from Fibromyalgia and Arthritis and was somewhat dreading sitting for so long, but the seats are elevated, wide and very comfortable with great arm rests.
We ate and drank prior to watching a film and it was all good quality served by a lovely member of staff.
We ate and drank prior to watching a film and it was all good quality served by a lovely member of staff.
Verfasst am 19. Februar 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
salllymac65
East Harling, UK118 Beiträge
Jan. 2023
Hi, we came to a showing of Avatar last week. There were quite a few staff around which was good to see. Check in was via the QR code via the email that you booked the tickets with, which was fine. However I do wonder how some of the more mature of the generation may copy with this idea if, say they dont have a smartphone?
The seats are ok but basic and not comfortable for a long film, why cannot they be more like the Abbeygate Cinema in Bury St. Edmunds. Its the comparison of sitting on plastic chairs (Thetford Light) to "wooden chairs with a covering". Avatar was an exceptionally long film I appreciate, but the seat quality is not good!
Everything was ok, except, one of the challenges I have reported on before on this site is the real of any decent lighting either during or after the performance and no handrail.
We had booked tickets far closer than we would normally do, but it was a nightmare for me to be able to navigate my way out of the cinema during the film unexpectedly.
We have since been to the Abbeygate Cinema, in Bury St. Edmunds and their lighting and seating is so much better, perhaps time to look at yours to get more people interested.
I had to unfortunately come out of the cinema filming earlier than expected, the night staff were very easy to deal with, although their bar and tills closed after the last admittance. They are missing out in view, all I really wanted at that time of a dodgy stomach was a Diet Coke or Brandy, but not to be. Not impressed at all.
The seats are ok but basic and not comfortable for a long film, why cannot they be more like the Abbeygate Cinema in Bury St. Edmunds. Its the comparison of sitting on plastic chairs (Thetford Light) to "wooden chairs with a covering". Avatar was an exceptionally long film I appreciate, but the seat quality is not good!
Everything was ok, except, one of the challenges I have reported on before on this site is the real of any decent lighting either during or after the performance and no handrail.
We had booked tickets far closer than we would normally do, but it was a nightmare for me to be able to navigate my way out of the cinema during the film unexpectedly.
We have since been to the Abbeygate Cinema, in Bury St. Edmunds and their lighting and seating is so much better, perhaps time to look at yours to get more people interested.
I had to unfortunately come out of the cinema filming earlier than expected, the night staff were very easy to deal with, although their bar and tills closed after the last admittance. They are missing out in view, all I really wanted at that time of a dodgy stomach was a Diet Coke or Brandy, but not to be. Not impressed at all.
Verfasst am 28. Januar 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
gemmatilly
Orlando, FL13 Beiträge
Okt. 2022 • Freunde
My 13 year old son was given £10 today from his Nan. He decided to walk into town and support our local cinema on a film. Arrived at the venue, saw a sign saying ‘card only. No cash accepted.’ He challenged this as it is LEGAL TENDER and said to the staff member it was unfair as he doesn’t have a card and shouldn’t be discriminated against for this. He wanted to watch a film with his friend.
Your staff THEN chose to ACCEPT HIS CASH, put it in a tin & give him a gift card as ‘change’ for £1.50. Theres very little that can be bought at the cinema for £1.50 as it is extortionate prices.
So cash CAN be taken, IF and WHEN it suits the venue. Absolutely disgusting. Some people budget using cash and children have pocket money.
Your cinema is a disgrace, and we will not be supporting it again. We are very sad to say this. 😡 Gemma
Your staff THEN chose to ACCEPT HIS CASH, put it in a tin & give him a gift card as ‘change’ for £1.50. Theres very little that can be bought at the cinema for £1.50 as it is extortionate prices.
So cash CAN be taken, IF and WHEN it suits the venue. Absolutely disgusting. Some people budget using cash and children have pocket money.
Your cinema is a disgrace, and we will not be supporting it again. We are very sad to say this. 😡 Gemma
Verfasst am 29. Oktober 2022
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hi, I understand your comments and have added them to our feedback board. our cash policy is as follows:
Where possible we ask that guests pay with contactless, gift cards, Apple Pay, Google Pay, debit or credit cards. However, we understand this might not be possible in certain circumstances e.g. guests under 18-years-old, carers etc. in these situations we're more than happy to accept cash. We will turn notes only into a gift card, change added reusable for next time. We do not hold change at the venue.
Verfasst am 18. Februar 2023
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
Paul M
Thetford, UK9 Beiträge
Mai 2022
This cinema is one of the best places to watch a film, there is an option to take alcohol to drink while you watch with a great choice at the foyer. Very wide comfortable seats.
Verfasst am 29. Mai 2022
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Es wurden noch keine Fragen zu diesem Erlebnis gestellt.
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