We are very sorry to hear you had a disappointing experience. Our company offers safaris of a certain quality standard and we are also very disappointed that your safari did not live up to this standard. We will give a brief reply as we have also done with your other reviews. We are sorry the way you have experienced the guide. We have had very good reviews about him. There has clearly been a lot of miscommunication with the guide. He did not mean to make you feel bad or unsafe in any way. About the itinerary. Because you booked last minute and one of the lodges was fully booked we had to change the order of the parks and lodges. We have informed you about this before safari. The other option was to sleep in a different lodge in Ngorongoro which would be much more expensive. Also going to Lake Manyara on the last day (instead of day 2) was a good solution because you had a flight on your last safari day. We wanted to give you the best itinerary and price. We have explained to you that you got the exact same itinerary as you booked, only in a different order. For 3 days Serengeti there is a 2x24 hour permit included. There has been no cheating and there was absolutely no game drive cancelled. We are sorry to hear you were disappointed with this change of itinerary. We have apologized for the inconvenience with the car. After a busy high season we should have taken the car to the garage earlier. We always maintain our cars well, but in this case we were too late to take the car for big maintenance. We will make sure this won’t happen again. We have apologized for this and we have offered you a substantial refund.