I'm very sorry you had such a bad experience. You're right, it's not good enough and I'm ashamed this happened. If it's any consolation, it was not at all intentional. In the process of relocating from Germany to New Zealand, your booking somehow slipped through the cracks. I was under the impression that you were given my contact details for the worst case, I'm sorry this wasn't the case and I will rectify that. I hope you had a great stay in Berlin all the same, and if you're ever in Dunedin, New Zealand - I owe you and your party a tour and a beer. My apologies.