Berlin Private Tours
Berlin Private Tours
5
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Berlin, Deutschland
Auszeichnungen
Travellers' Choice
2024
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5.0
149 Bewertungen
Ausgezeichnet
146
Sehr gut
2
Befriedigend
0
Mangelhaft
0
Ungenügend
1
Kara
Los Angeles, Kalifornien2 Beiträge
Mai 2024 • Familie
I booked two tours at the last minute a few days before leaving for Europe. Pen was so amazing and understood exactly what I was looking for (and not looking for). I was hesitant to book tours, which I haven't done before, and was afraid of the word. I was in Europe with my niece for 3 weeks and tours Pen chose for me were the absolute highlights. We took a day trip to Potsdam with a driver and the most wonderful and knowledgable guide. The second tour was Jewish history tour. Our guide was simply the best I could have asked for, I never dreamed that this is what guided tours could be, I cannot believe what I have missing all these years LOL
Verfasst am 26. Juni 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hi there! I'm so glad the tours were the highlight of your trip. A great guide can make all the difference to any trip and I'm so glad ti was a positive experience for you. Do feel free to recommend us to anyone you know coming our way! Kind Regards,
Pen
Verfasst am 8. Juli 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
Michael A
14 Beiträge
Mai 2024 • Allein/Single
They suggested that I cancel my tour because they didn’t do their research and realize where I was staying, which was only about a half an hour, maybe even only 20 minutes from the center of Berlin. When they sent me the text message, I agreed because it was very obvious they did not want to provide my tour. And so I canceled. I did so at approximately the 22 hour mark prior to the tour. I then received a message from them that I had canceled within the 24 hour nonrefundable time. This made absolutely no sense so I immediately asked them to re-schedule the tour because they can’t have it both ways… They cannot cancel or suggest that I cancel my tour and also keep my money. I am disputing the charge with my credit card, but I am also trying to warn others to stay away from this company as this was a very unethical interaction on their part, in my opinion.
Verfasst am 21. Mai 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hello Michael,
I'm sorry you had this experience, but it was not with my business. I contacted you directly to try and get to the bottom of it, as I had no record any any booking with you, I also do not accept payment by Credit Card.. You claimed you had booked with me through Viator - a platform I do not use for bookings. You said you would send me a screenshot by email, proving it was booked with my website, but you didn't follow up on that. You did send me a cut and paste itinerary through TA which did indeed look like one of mine. I asked if we had any email communication about a tour where I may have sent you the suggested itinerary, but perhaps you had then booked through Viator with someone else. You insisted you had booked with Berlin Private Tours and told me to take it up with Viator, which I did. You requested proof in writing from them that your tour had not been booked with me. You then told me you would answer no further messages, but delete them before opening. You did not provide me with your booking reference number from Viator which I requested to be able to follow up with them properly, nor the name of the driver you claim contacted you by text.
After much back and forth with Viator I have sent you written proof (as you requested) from Viator) that I do not have any products listed with them and therefore it is impossible for you to have booked with me through them. And you certainly did not book with me direct.
Again, I am sorry you had this experience with some other company, but Berlin Private Tours was not involved in any way. Once more I would kindly ask that you remove this review and investigate which company you actually booked with, as they certainly deserve your one star review. We, however, do not.
Verfasst am 9. Juli 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
Odyssey32575958052
1 Beitrag
Dez. 2023 • Familie
We had a wonderful private tour with Jamie. Excellent knowledge of Berlin, flexible in our needs, great dosis of humor too. We defintely can recommend them!
Verfasst am 3. Januar 2024
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hello! Thanks so much for taking the time to write us a review. Jamie is one of the best, so glad you had a good time. Do stay in touch!
Verfasst am 8. Januar 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
Anne P
1 Beitrag
Sept. 2023 • Familie
We took a private tour of Potsdam with Pamela as our guide. We were picked up at our hotel in Berlin right on time. Pamela was extremely professional and knowledgeable. We toured the palaces and saw notable sites in the city. Everyone in our group enjoyed the experience.
Verfasst am 13. November 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hi there! We really appreciate you writing such a lovely review. Potsdam is a great day out of Berlin and I'm so glad you enjoyed your time with Pamela. Have a wonderful day!
Verfasst am 8. Januar 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
carlsF5618RR
Naples3 Beiträge
Sept. 2023 • Familie
The tour of Potsdam from our hotel in Berlin was wonderful. On time and very informative. We highly recommend it.
Verfasst am 13. November 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hi!
Thankyou for such a great 5 star review. Potsdam is such a great trip out of Berlin, I'm so glad you enjoyed your day. Do get in touch if you pass this way again!
Verfasst am 8. Januar 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
Dagmar W
1 Beitrag
Sept. 2023 • Geschäftlich
Great tour, guide was vey friendly and professional. Great flexibility in planning the tour to our specific needs and helping with transport etc.
Verfasst am 13. November 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hello there!
So glad to hear you enjoyed Berlin and that our service was part of that. We do try to customise our tours to everyones individual interests and needs as much as we can. I hope you make it back again one day and if so, do get in touch!
Verfasst am 8. Januar 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
Sue V
Melbourne, Australien3 Beiträge
Okt. 2023 • Allein/Single
Two great guides over 4 days of walking around Berlin and going out of Berlin. Martin walked with me over 3 days and was a wealth of information about Berlin's history from before the Second World War. The tours were tailored to my interests. My guide, Jorg, tailored a trip to Ravensbruck Camp for me and was also a wealth of knowledge about its history. Both guides were personable and easy to get on with - important when spending so much time together! I'll use Berlin Private Tours again!
Verfasst am 24. Oktober 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hello Sue!
So glad we were able to provide such a service for you. Martin and Jörg are both great guides, and Ravensbrück is a very special experience. I certainly hope if you come this way again that you get in touch. Feel free to recommend us to anyone you know passing this way too! Have a great day.
Verfasst am 8. Januar 2024
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
johnG9560AN
4 Beiträge
Aug. 2023 • Paare
Terrific day. Our guide Ryan was amazing, very knowledgeable. He was willing to adjust to satisfy our particular interests which was great. Highly recommend.
Verfasst am 19. September 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hello John,
Thankyou so much for taking the time to write a review for us. I'm so glad Ryan was able to add to your Berlin experiences, and I hoe you manage to make it back one day!
Verfasst am 2. Oktober 2023
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
Donna and Charlie P
4 Beiträge
Juni 2023 • Freunde
We had the great pleasure of taking three tours with Ronen: The Divided City, Hitler's Berlin, and Off the Beaten Track. Ronen brought an incredible amount of knowledge and a fascinating binder of historic pictures that made all the history come alive. We loved the background he gave to the rise on the Nazis. The off-the-beaten track showed us a fund side of Berlin that most people probably miss. His knowledge, sense of humor, and kind accommodating made our Berlin visit better than we could have ever hoped. If you are thinking about having a private tour, you cannot go wrong with Berlin Private Tours, and Ronen!
Verfasst am 19. Juli 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hello and many thanks for the fabulous review. I'm so happy you enjoyed your tours - Ronen is an excellent guide. Our guides do usually use visual aids - so much of Berlin was destroyed that it really helps to understand the differences between then and now. Do tell your friends to come and visit!
Verfasst am 2. Oktober 2023
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
Heath M
1 Beitrag
Juni 2023 • Familie
Our family of four (including an 8 and 11-year-old) were lucky enough to do three half-day tours with our wonderful guide Matti. All were fascinating, entertaining and enlightening for the kids and adults. The Divided City tour was voted the best by our little group of four, with Off the Beaten Track a close second. Booking from Australia with Pen was a breeze and in Berlin Matti meet us right on our hotel doorstep each day. We can’t recommend this experience highly enough.
Verfasst am 23. Juni 2023
Diese Bewertung ist die subjektive Meinung eines Tripadvisor-Mitgliedes und nicht die von Tripadvisor LLC. Tripadvisor überprüft Bewertungen.
Hello! Thankyou for taking the time to write such a wonderful review. Matti is indeed a fabulous guide and I am so glad you enjoyed your time in Berlin. Do get in touch if you pass this way again!
Verfasst am 2. Oktober 2023
Diese Antwort stellt die subjektive Meinung des Managementvertreters dar, jedoch nicht die von Tripadvisor LLC.
Hi, we are coming to Berlin in June 2020 on a cruise (Norwegian Breakaway) and I was wondering if you offer port pick up for a party of 4 to do a private tour? Thank you!
Sherri Hencerling
Verfasst am 28. Februar 2020
contact information for private guide for Berlin please?
Helene M
Verfasst am 19. Oktober 2019
Pen H
Berlin, Deutschland
Hi Helene,
I'm not able to post a direct contact number or email here I'm afraid as that breaches Tripadvisor guidelines. You can send your inquiry direct here on Tripadvisor and I can answer you easily. Or you can click on the website link on our page listing. I look forward to hearing from you!
Verfasst am 20. Oktober 2019
Is it possible to hire a private car to drive two of us around Berlin on Oct. 31 and Nov. 1 for up to four hours each day? What would it cost?
Verfasst am 22. September 2019
Pen was able to do this for us. The driver was handled separately. Info@berlinprivatetours is the easiest way to contact them. Or +49 1577 386 9956
Have fun!
Verfasst am 22. September 2019
Hi! Is it possibly to have a tour in Portuguese?
Verfasst am 15. Dezember 2018
Pen H
Berlin, Deutschland
Yes, that's certainly possible, I have several colleagues who speak Portugese. Do get in touch via email or the website contact form and tell me on which date and for how many hours, then I can get back to you with a detailed quote. I look forward to hearing from you!
Verfasst am 15. Dezember 2018
Hello Pen,
I hope this email finds you well. I am visiting Berlin Friday 13th - Sunday 15th. Would you know of anyone who would do a Cantonese/mardarin/vietnamese tour? we would like to see Berlin wall, Jewish memorial, Charlottenberg Schloss? it would be great to know.
Many thanks,
Kimberly
Verfasst am 10. Juli 2018
Pen H
Berlin, Deutschland
Hello Kimberley, Thankyou for your inquiry, unfortunately I only have one colleague who can do tours in Mandarin and she is already booked on the 13th. It's best to book these things more in advance as in peak season good guides book out well in advance. Sorry not t be able to help this time.
Verfasst am 12. Juli 2018
Hi, do you do private tour with Chinese speaking guide?
Verfasst am 12. Juni 2018
Pen H
Berlin, Deutschland
Hi Shirley, I can organise a chinese speaking guide yes. If you are interested, please get in touch with how many people, which date, in a vehicle or walking and how many hours, then I can get back to you with a quote and availability. I look forward to hearing from you! Pen Hassmann, Owner.
Verfasst am 13. Juni 2018
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