Dear Hellmute, it’s great to hear that you had a positive experience at Vertigo Rooftop. The team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Best, Nick

Hello Lewis, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day and thanks for the tip! Nick

Hi There, Thank you so much for your five stars with you on your recent dinner in Bangkok. We will certainly pass on your comments to the restaurant. Regards, Nick

Dear Simon, Thank you so much for your email to me this morning and also for your review here. It’s always great to read that our customers have had a fantastic experience while visiting Bangkok. We do thank you for your review and hope to see you again soon. Regards Nick

Hi Susan, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Nick

Dear John, Please can you post this with the Hotel direct as it seems you did not book with IAsia Thailand, so best the hotel comments on your night out Thanks, Nick

Vertigo is the ideal place to celebrate such a special day and we're delighted that you enjoyed it so much. Thank you for taking the time to write this review and we look forward to assisting with booking your next visit. Kind regards,

Hi Daniel, We don’t believe this is a true review as we did not have a booking under your name. Secondly If you think the view is not worth it then it makes me think you went to the wrong restaurant as the view is well documented to be one of the best in Bangkok. Please do update your review with more details or email me direct nick@iasiathailand.com as I believe you are talking about another restaurant and not vertigo. Thanks. Nick.

Dear Bosvane, Thanks for your review and it’s great to read your had a wonderful time at the Moon Bar. Regards. Nick.

Dear Danielle, Thank you for your 3rd review. Let me explain again. You booked a Premium 4 course Meal. Your complaint is that its cheaper in the hotel than what you paid on Tripadvisor. However this is a different menu at the Hotel which is cheaper and not the same. I have tried to explain to you many times. I even sent you an email with a screenshot which you FAILED to respond once I sent you the proof. The picture you sent was a different menu from what you booked. I can’t stress this enough. Even though the menu you sent me was cheaper and different this was even without the service charge and VAT included so in fact this was even more expensive! You then blasted Tripadvisor for overcharging you then you requested they then refund you and they refused this as well. The Hotel has also investigated this and we have spoken to the staff and we also have the CCTV. The F&B Manager also is in agreement and refused you a refund. The one question we are all ask is "Why did you NOT bring this up on the night or call IAsia or Tripadvisor?" IAsia Thailand are not making an easy profit as I have explained 3 times to you via email, your other reviews and also the hotel has also reached out saying you are wrong. In fact all other reviews before you (and newer) have never complained about the price as I am sure they were aware what they brought. Thanks for all your reviews which we have responded to them all. Finally I would like to add that your previous 2 reviews were 5 Star and its only when you were refused a refund you have changed this to a 1 star. Regards, Nick