Thorsten, what a nice review, we are so happy that you enjoyed it. Our crew team is there to look after every passenger. We do all we can to create a nice atmosphere and create nice memories for all the passengers every day. Captain's photos and videos are part of that. Thank you so much for recommending the blue lagoon cruise to other travelers. Captain MArko

Hello Daniel, We are pleased that you enjoyed the cruise and the sites we visited. All the crew are friendly and courteous with all our guests onboard. We do not agree with you that we put the crew in their place angrily and bitingly as you put it. Our culture is different than yours. if we ask them to take care of something which they missed or neglected from a distance it might sound wrong but is not. This is the way we work and we do it in front of all of you every day. Thank you Captain MArko

We respect and care for everyone onboard the Cpt Marko - Blue Lagoon Cruise. However, every day we meet wonderful guests and guests like you who lie for their own reasons We are honestly shocked to read your review because there is not one word of truth in it besides the insulting and humiliating adjectives you used which show how rude and aggressive you were with our seaman who manages the masks on the cruise. The seaman never got angry with you because he is used to people braking masks or snorkels or dropping them at the bottom of the sea. On this boat we do not attack passengers. Personally, I never spoke to you or been near you I do not understand how I was rude and aggressive. I came at the end and I solved the problem. Lying about what happened so much is not nice. You should instead tell the truth and nothing else. Facts: 1. You were given a bride new mask and snorkel set! We told you to handle it with care. Ten minutes after you came back with the mask broken after you used it for snorkeling in the sea. The seaman told you that you had to pay 20 euro for the mask. 2. You got rather angry and demanded and new mask. 3. You refused to pay for the broken mask. I was informed about what happened and said to the seaman not to take any money from you because I did not want any commotion onboard between you and the seaman. 4. Nobody was rude or aggressive or ready to attack you! We have similar problems on a daily basis and people take responsibility for their bad handling of the masks and snorkels. 5. You said ‘’The staff is perversely disgusting, where you get extremely scared of being attacked!’’ further you called us ‘’Pure rip off’, Greedy, aggressive and abusive’’. This shows who you are and how you behave. Just because we did not accept what you did. 6. The 168 reviews passengers wrote about the Blue Lagoon Cruise tell the world a different story about us and our crew team. 7. You described the 40 mattresses as ‘’visibly reek of sweat’’. Let us tell you that they are washed every day and everyone who uses one put their towel and lie on it. 8. We reported the review to TA for the humiliating and insulting adjectives and wording you used in your review.

On behalf of the Blue Lagoon Cruise, we would like to thank you for your good and negative comments. We remember you; you are the people who ignored and breached our safety rules three times and you forced us to tell you not to do it again simply because we do not want a silly accident happening. Not only to you but anyone on board. Our primary objectives during the course of the Cruise are based on Passenger Safety, Satisfaction and Happiness until we return to the harbor’’. We feel that your review is biased because we stopped you after repeated breaches of the safety rules where you were taking high risks with the probability of an accident being high. It is an attempt to play policeman on the cruise and exaggerate very small things to gross flaws as you put it outside the context of our cruise. Our crew team is trained to carry out their tasks on board, from Captain to last seaman. If anything happens to any passenger the whole responsibility lies with the Captain. The Captain cannot put up with any personal safety breaches. SOLAS is our number one priority throughout the years. We shall be stopping proactively anyone putting his life at risk repeatedly. Among other things in your review You said “Unfortunately, there are no real loungers, so you lie on the floor. Pity !’’ The top deck is the part of the boat where everybody wants to be. People sit or lie in the sun while cruising, sightseeing or relaxing. You should be thankful that we provide free of charge mattresses so passengers can put their towel and lie on them as they please. They do not lie on the deck. You paid only 25 euro. There are boats with loungers you mention and the price is 80-100 euro per person. You said ‘’At our first swim stop we were allowed to jump off the boat into the water.’’ We do not allow you; we urge you; we encourage you and we ask you to be part of the fun and jump off the top deck into the crystal-clear waters below. You said:’’Equipment can be hired on board for a deposit of €10. But be careful, if it breaks, fees will be charged. So check carefully beforehand that everything is intact.’’ We check and clean our masks and snorkels every day and they are ready to be given out to passengers. We expect to get them back in the same condition. We ask passengers to check them before they take them. At times people stretch the strap of the mask and brake it or they drop the whole thing at the bottom of the sea. We cannot take that cost. We buy durable masks and snorkels from a local importer and we pay 15euro for the mask and 12 euro for the snorkel. Of course, we want our mask and snorkel or money to buy a new one. Is that fair or not? You said ‘’But the captain threw the leftovers into the sea to lure them in’’ Of course, we do, and everything disappears automatically. You said ‘’Swimming next to a chicken bone is pretty gross.’’ With all respect your allegation is ‘’gross’’. Throwing on the side of the boat not a chicken bone but real chicken meat to bring the fish close so the people onboard can see it has nothing to do with your swimming or snorkeling. You are more than 10 meters away. The chicken disappears i.e., is eaten in 4 seconds! We timed it with tourists on the side of the boat. How you can possibly swim with non-existent chicken bones With regard to the lunch, we ask everyone at boarding time if they would like have it. Some guests want but the big majority do not want to hear the word lunch. We prepare the portions as ordered. Lunch is chicken quarter leg, roasted potato wedges, Greek salad, coleslaw, BBQ sauce, bread and butter. The last 33 years we ‘ve been operating we never used ‘’chicken drumsticks’’ as you alleged. We know you did not eat It never gets hectic or rough, it is rather simple and straight forward you bring your lunch voucher and we give you the lunch. We do not know where you saw roughness. We serve people as soon as they come. There are no long queues and a normal day is less than 20 lunches. You said:’’Then we drove back to the port and came back a little late.’’’ You criticize even the 15 minutes extra time we gave you. You said ‘’The videos and photos taken by the captain of the travelers during the tour can be seen on the Facebook page’’ Every day we create nice memories for our passengers and we post them in our page on FB, ‘’Captain Marko Cruises Ayia Napa’’ You said ‘’Conclusion: tour great, staff very friendly at first, later a bit rough captain, leftovers in the sea, lots of fish and some turtles to admire.’’’ Captain Marko was never rough with you, throughout the years he met many like you and he handled them with care. He knows that he has to prevent any accident happening. Do not forget you only paid a four-hour cruise 25 euro for something you should have paid 60-80 euro just because of the competition between the boat owners in the harbor.