Dear 11dollarbills, let us thank you for your kind words and for having shared your travel experience with us and our common readers! We are so proud to notice that the quality of the service given and the experience and care of our guide Gabriele, have been able to meet your expectations! The guided tour that you booked is a fascinating visit of the world-famous Uffizi Gallery, where to discover masterpieces by Leonardo da Vinci, Michelangelo, Botticelli, Raffaello and many others... led by a professional local guide, able to show you the wonders kept in the Gallery. We hope to have the possibility to welcome you again in one of our activities, there's so much more to see and experience in our country! Our Best Regards

Dear ΣΟΦΙΑ Ν, let us thank you for your kind words and for having shared your experience with us and our common readers! We are so proud to notice that the quality of the service given has met your expectations! The guided tour that you booked is a comprehensive and fascinating visit of the world-famous Uffizi Gallery, where to admire absolute masterpieces as the Birth of Venus and the Allegory of Spring by Botticelli! All this, led by a professional local guide, able to captivate you and passionately introduce you to the works of art kept in the Gallery: the best way to discover such a wonderful museum! We hope to have the possibility to welcome you again in one of our activities,there's so much more to see and experience! Our Best Regards

Dear Krobaer, we are sorry that you didn’t appreciate our Uffizi Gallery guided tour but after looking into the point stressed by you, it’s necessary to clarify as follows: your disappointment about the way how the Uffizi is managed and organized it has nothing to do with our company and the service you have booked. Your expectations failed mainly due to a certain lack of awareness that the Uffizi museum is one of the most popular and visited museum in the world and unfortunately, despite our reservation, during periods of increased inflow of visitors, the admission to the museums may be subject to delays not depending on us but due to security reasons (security control at the entrance and maximum number of people simultaneously admitted inside the museum) for which the access to the museum is regulated according to the number of people inside it. This is clearly specified on our general conditions, too. Furthermore, we point out that the guided visit it doesn't last two hours contrary to what you state, this has never been advertised on our side and our group size was not of 30 people as at the Uffizi gallery the groups over 25 people are not allowed. About the headsets, we have had no reports of bad working from our customers, maybe in your case there were some interferences with other channels and in such a case you could inform our guide so that she could replace your radio with another one. Hoping that the above clarifications would meet your understanding, thank you and best regards

Dear Michaela, let us express our regret for your evaluation of the guided visit booked and expand on the points stressed in your review. First of all we need to clarify that the overbooking was caused by an electrical black-out which interested the Uffizi Gallery and forced the museum to open later. This entailed that the museum had to redistribute the visitors who booked their entrance in the first part of the morning (as you), in the following hours, being forced for safety reasons to admit only a maximum number of visitors at the same time. This extraordinary event entailed as well that the crowd at the entrance was busier than usual. With reference to what you booked, we need to specify that your reservation didn't include just the simple admission ticket to the Uffizi Gallery, but a complete service of advanced reservation, ticket delivery with direct access and multilingual assistance. The price that you found on your ticket therefore is just a part of what you paid for. The reservation and assistance service provided by our Company: - ensures you the admission to the museum (not guaranteed if you should search for a ticket directly at the ticket office, the same day); - allows you an immediate ticket redemption directly by our Assistant at the entrance of the museum, instead of having to stand on the long line at the ticket office, to exchange your reservation voucher with the real ticket; - gives you the chance to immediately get to the entrance of the museum, simply having to line in the short queue of the security control. As per your review, if you would have chosen to simply get to the gallery early and buy your own tickets, this would have entailed: - having to wait in the line, possibly for hours, without being sure to find a ticket available in the coming hours; - having to handle a situation much more stressful, made even more complicated because of the black-out issue explained above; - having in any case to line up at the security control queue, which is managed directly by the staff of the museum and regards every visitor. Our Regards

Dear Brenda, let us thank you for having booked one of our activities and shared your experience with us and our common readers! We are so glad to see that you appreciated so much your Guided Visit of the stunning Accademia Gallery and the quality of our guide Larissa! Your review is the best reward for all the efforts and passion that we daily put in our job! We hope to have the chance to welcome you soon again in Florence and Tuscany! Our Best Regards