We were actually booked into another apartment (Vista d'Oro Palma Apt. 16) but when we arrived late at night we had some major problems - the key code we were given didn't work so we had to ring the emergency number for assistance. They gave us instructions to get into a garage/ storage area at the complex for a spare key but once we got into the room it was a mess, it looked like decorators had just been in and not cleared up after themselves! We rang again to inform them and they gave us instructions to get into another apartment which was lovely but guests were due to arrive there the next day.
The next morning we were moved to this apartment (Vista d'Oro Palma Apt. 16) which was wonderful, no complaints and i have to say that despite the stress and problems of our first night, the company were good to deal with and refunded us for our first night. I have only given 3 stars for service because obviously it wasn't ideal that we had to move rooms twice!