I booked 4 days between 10/10 to 14/10 as we had our wedding @ hope island, so we found this place for short holiday. 2 days after we left the place and they said we have broken one bed slats, bed slats was not even on the check list. I have this place as my own hourse and clean and wash everyday, I understand the feeling of the ownwer, but I won't believe that we would break bed slats as who will check that area before you leave. My weight is 60kg and my partner is 70kg, and most of time we are not at tthe resort as we are so busy organising wedding not even touch that bed. they said all the furniture is brand new but how can bed slats easy to break if something is new and we both are light.
They are holding my bond for aorund 4 weeks in their bank, I emailed them but no reponse from them. I also report that I had injury during the stay but no reply. I want to tell anyone if you try to book this resort with Gold Coast Holiday Houses as you need to be careful to deal with them. I ... mehr