I booked this cottage through Sykes Cottages. Nice location, excellent accommodation, very nice owner/management. After one evening I unfortunately took a severe asthmatic attack and had to get to a hospital. I wasn't feeling well at all and had to cancel the remainder of the 7 night booking.
I only booked as a late booking on the Saturday and took unwell late on Saturday night , on the first night of my arrival.
When phoning Sykes on the Sunday they said that whilst they weren't entitled to refund any money whatsover, they would , as an ex-gratia, good will payment, give me back £200 of the £335 paid to them the previous day.
This was despite the owner, who also lives on the farm, being willing to take absolutely nothing at all.
All I can say is, should you take unwell, Sykes will take no pity on you whatsoever.
I contacted the Tourist Board, who said that had the booking been made through them, for one of their similar properties, a £4 charge for admin ... mehr