When we checked it, the process was easy and friendly. The condo was clean however, unlike advertised, it did not have a DVD player. When I called the management company they said "sorry" my kids were very upset because they brought DVD's. Also, the stove in the kitchen - only one burner consistently worked. the others were "hit and miss" when I told the managment company they were nice about it, but it didn't get fixed.
All together - we would stay with the managment company again - but maybe just not this unit. mehr