just spent 7 nights at the resort with family and had a great time. We went up to do some day hiking in the Smoky Mountains and shopping around Gatlinburg. The resort is very large with a lot of options from one bedroom and up but it was the heated pools and other service provided that made the stay great.
in 7 days we did not meet one employee that was not kind and very nice and took the time to explain what we need or give us directions.
The check-in and check-out was very quick and they take the time to explain what they have to offer and each day you get messages in the room of what events are going on at the resort that you can attend.
although they are pet friendly and we did take our small dog I think the pet fees are a little high but not unreasonable. mehr