I stayed here for 2 weeks in Aug/Sept 2013 on an all inclusive basis and could not wait to leave!! This is definitely not a 5 star hotel - I have stayed in better 3 stars! My main issues were as follows:
All inclusive - there are 16 floors to this hotel so it accommodates a huge number of guests. However, there is only ONE all inclusive bar and ONE all inclusive restaurant. This was not made clear when we booked and is not stated anywhere on the travel operators website. There are numerous other bars and restaurants for 'paying guests' who get treated much better by the staff. I felt like a bit of a second class citizen because I was all inclusive to be honest.
Virtually all the staff that we met were the rudest I have ever had to deal with. I am an easy-going person and do not get offended easily but I found myself getting angry about it after the first week. The staff are completely dismissive, make no eye contact whatsoever and virtually throw the drinks ... mehr