The owner, Daniel was extremely helpful right from the booking process, and answered all of our questions without hesitation. He arranged the taxi transfers to and from the airport, which was spot on time, and he was there to greet us and show us around.
We had an issue with the patio door and the safe(this was our fault), and he texted us the necessary info and had a repair done immediately, and was always available if needed.
The room was cleaned after the first week and bedding and towels were changed likewise, but if you need these more often there is a cleaner on site, and we had her mobile number.
The location is not for anyone with mobility problems as it is at the top of a hill but there are lifts in the complex; but Albufeira is hilly anyway, so take this into consideration when looking at the resort.
All in all a brilliant holiday, with no problems, I would recommend this property without hesitation. mehr