We saw the photos online and decided to book 5 nights in February. We contacted the owner, Alejandro Pesqueira and made a deposit via Flipkey (do not use this service either). We were able to communicate with the owner multiple times via phone/email and he continued to tell us about the amenities the property had to offer.
After a 4 hour drive with 2 teenagers and a dog, we reached our destination only to find out the property owner had misrepresented the property and waited until we got their to inform us the water fall, kitchen, a/c were not working, there was no english speaking staff person. The pool hadn't been cleaned (debris, bird feces, slick sheen), the views were non existent and the swim up bar stools were covered in green slime. Our kids, who are big swimmers, informed us they weren't stepping foot in the pools. We were upset and confronted the owner about his misrepresentation and asked why he failed to inform us during the calls/emails that things were not ... mehr