ACHTUNG! Am Abend vom 23. Januar ´13 wurde auf dieser idyllisch angelegten "Hannah Lodge", welche umzäunt ist und mit einem Ein- und Ausgangstor versehen ist, mein Bungalow gewaltsam aufgebrochen und mein gesamtes Reisegepäck bis auf das, was ich am Leib trug, gestohlen! Der Mini-Safe lag lose im Schrank, war nirgends angeschraubt. Ein Ausgleich wurde mir vom Reiseveransalter und Hannah Lodge bisher nicht angeboten.
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Hannah Game Lodge Response :
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The management of Hannah Game Lodge would like to take this opportunity to respond to the negative review published, and photos posted, referring to the incident headlined “Achtung, Raubüberfall!”, which occurred on the Hannah Game Lodge reserve on the night of 23 January 2013.
Hannah Game Lodge would also like to apologize, and wish the affected party all the best with the recovery process after this most unfortunate and very rare incident.
Firstly, as a once off incident of this nature, and after thorough investigations by the relevant policing authorities, Hannah Game Lodge management and a private security company, it has been established that the incident on the night of 23 January 2013 was of an opportunistic nature as it is noted in all investigations, that the perpetrator did not access the premises from outside with the sole intention of robbing as would be the case in a normal burglary scenario, but rather, it has been established that the person responsible for this very unfortunate situation toward 1 of our esteemed guests, was in fact part of a team of contractors that had performed temporary work on the reserve, and were in the process of vacating the property at the time of the burglary.
It is believed that a single individual had remained on the reserve undetected, and had chosen to enrich himself by accessing the accommodation unit in question and removing the personal belongings of the guest involved, it was an opportunistic act of greed and we regret the incident ever having happened, we would furthermore like to report that at no point in time was the safety of the guest compromised, as the individual involved had chosen to wait for the guest to vacate the accommodation unit before forcibly entering the unit and removing the belongings.
And as we live in a real world, no guarantees can be offered against the actions of a very small and insignificant minority of people that through such actions as this choose to enrich themselves at the expense of others.
The comment referring to no compensation and assistance from Hannah Game Lodge, is totally unfounded, as every effort was made to assist the guest, both on the night of the incident, as well as on the following day, with the trauma experienced, and as this was the last night of there tour, and travel documents were listed amongst the missing items, Hannah Game Lodge was instrumental in assisting to secure a temporary set of travel documents for the guest, and having offered this assistance as well as transport to and from the relevant embassy, Hannah Game Lodge further reunited the guest with the rest of the group to participate in the final planned activities of there stay in South Africa
Hannah Game Lodge has an highly effective access control program in place, and it is managed 24/7 by a team of dedicated security personnel, and subsequent to this incident, 24 hour armed security patrols with guard dogs have been introduced to secure the main lodge, and it is with this security in place that we are able to pride ourselves as a property with a longstanding history of guest safety within a safe and secure environment.
Should you have any queries or may require any further information, please do not hesitate to contact Mr Ryan Wood, General Manager of Hannah Game Lodge, personally, as he would be only too happy to assist.
Diese Antwort ist die subjektive Meinung des Managementmitarbeiters und nicht die von TripAdvisor LLC