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Lapa's Nest Treehouse/Southern Costa Rica/ 50%OFF

Puerto Jimenez
|
Ferienhaus – 
4 Schlafzimmer, 2 Badezimmer, 8 Schlafmöglichkeiten

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Ketchikan, Alaska
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15 "Hilfreich"-<br>Wertungen 15 "Hilfreich"-
Wertungen
“Needs serious updating and more attention to guests' needs”
2 von 5 Sternen Bewertet am 17. Dezember 2013 für einen Aufenthalt im November 2013
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My wife and I stayed at the tree house for six days and nights during a two-week trip in Costa Rica in November/December of 2013. The tree house is an enjoyable experience in that you are immersed in the jungle and there is a lot of wildlife to be seen just from the house. That is about the best I can say for it though as the house is suffering from inattention from its owners including both upkeep and guest service.

Problems with upkeep: There is heavy plastic sheeting over the roof of the place including the skylights on the kitchen and upper bedroom levels and it shows its age with discoloration, mold/mildew, and debris collection. The smell of mildew in the upper bedroom was sufficiently obnoxious that we quit sleeping in it after day four and just slept on the sofa on the kitchen level which must have had the mattress replaced more recently. The staircase on the tree house was lit by strip lighting and a couple of the lower sections stopped working after a few days. It doesn't appear that the appliances have been updated recently. The microwave buttons didn't always work, and the oven did not work at all. The refrigerator rains inside so anything put in it will most likely come back out soggy. The website claims that the internet works "most of the time." The internet never worked during the six days we stayed there.

Guest service: When you arrive, you can read a manual for the tree house that tells you you only get one set of towels to last you until housekeeping shows up on day three or four. This is the jungle where the temperature is constantly in the 70s and 80s (F) and the humidity is near 100% which means a towel will never dry on its own no matter how well you hang it. The owners say they are being "eco-friendly", but this is just being lazy and/or greedy. The next issue is that when you sit down to use the toilet, you will see a sign that tells you not to flush ANY paper at all in the toilet. They then provide you with a roll of toilet paper that appears to be the fast-disintegration marine-head type. Did I mention the place only gets serviced by housekeeping every three or four days? That means that the owners expect you to do your business at the toilet and put used toilet paper in the trash can next to you to ferment for days on end. Needless to say, my wife and I ignored their instructions on this. During our stay, the one time we tried calling the owner's phone number, a guest at the other house answered because apparently those guests had lost the phone for that house and the owners loaned them their own. This happened to be the day the maid showed up and locked us out of the place and we needed to be let in with a spare key. It took a while to track down a key. As previously mentioned, the place is serviced by housekeeping only on the third or fourth day. During that time, you store your food waste in a bucket in the house. On our second night there, a Kinkajou came to visit and kept us awake trying to chew through the bucket to get to our fruit waste inside. It was sort of cute that night, but by the fourth night I was having temptations to reduce the nocturnal mammal population to help improve on my sleep quality. I found the compost pile and emptied my own food wastes daily, but that made me resent the owners all that much more.

Bonus: The most offensive part of our stay was on our last night there (Saturday night) when there was loud music blaring from the owner's house until about 1:00am. Unfortunately at times like those, by the time I am irritated enough to complain about that sort of thing, I am so angry that I should not do so.

My overall impression is that the owners have lost whatever it is they once had that might have made this a good place to stay. There really just doesn't seem to be much concern for guest comfort and convenience, and they are just going through the motions and collecting money for substandard accommodations. Of course this is a tree house in the jungle and you shouldn't expect too much (except that you are going to pay for a lot), but there is no excuse for the towels, toilet paper, and owner's music complaints I've listed. We had paid through Monday but just didn't want to put up with it anymore, so we left Sunday morning.

4 von 5 Sternen Konnte die Buchung der Unterkunft problemlos durchgeführt werden? 4 von 5 Sternen Wie hilfreich war die Wegbeschreibung zur Unterkunft?
5 von 5 Sternen Verliefen Schlüsselübergabe/Zugang zur Unterkunft problemlos? 2 von 5 Sternen Gesamtzustand der Unterkunft
2 von 5 Sternen Betten und Matratzen 3 von 5 Sternen Küche und Geräte
4 von 5 Sternen Sauberkeit des Badezimmers 2 von 5 Sternen Andere Ausstattungs- & Serviceleistungen
1 von 5 Sternen Service
Gefiel mir am besten: Jungle immersion and wildlife
Gefiel mir am wenigsten: Inconsiderate hosts
Reisegruppe: Ehepartner/Partner
Ihre Altersstufe 35-49
Würden Sie Freunden dieses Hotel empfehlen?   No.
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Fanden Sie diese Bewertung hilfreich? Ja
Diese Bewertung ist die subjektive Meinung eines TripAdvisor-Mitgliedes und nicht die von TripAdvisor LLC.
Management-Antwort
16. Dez 2013
My husband and I were very surprised to read this harsh review as we both of us met this man and asked if there was anything needed (his wife was sick for most of their stay) and we were both told that they were fine and enjoying their stay. Some of these complaints are equivalent to going on an African safari and complaining that you saw animals or a beach vacation and complaining that there is sun and sand, or going to a rainforest and complaining that there tall trees and rain!! So smiling at us and saying NO, nothing was needed and then writing this was quite a stunner! As this guests says, there is a guest info book we ask guests to read over so they are comfortable and familiar with what we offer. Evidently they didn’t read it.

First of all, we are vacation rental homes and not a hotel. Which means that guests are more independent. We honor and protect your privacy and understand that in this day and age, privacy is tough to come by. We have an onsite caretaker where we direct guests to visit if they have any needs at all. We clearly describe that there are additional housekeeping services available if desired and that can be tailored to as much or less as a guest wants. For couples on vacation or honeymooners (these were on their honeymoon), we leave it up to you to let us know what you'd like as we protect your privacy and don't intrude into your vacation home. It is insulting to call well accepted conservation practices “lazy and greedy”. Lodges, rental homes, hotels who try to adhere to the "green standards", offer change of linens only when asked for by guests and many other commonly practiced conservation practices, well understood and accepted by reasonable people. For those less experienced or seasoned travelers to Eco conscientious vacation locations, perhaps they may be surprised to learn that in MANY countries of the world, toilet paper is not flushed. Go to Greece, France, many places in Europe and Latin America and you’ll see this is common practice. We offer the option for guests to let us know if they'd like someone to come in more often and if not, point out where to take compost or trash before our mid week change of linens and cleaning service. When he told us that the kinkajou (cute furry harmless little creatures like monkeys) had been trying to get into their compost holder, we offered THE FIRST time he told us, that our caretaker would go in and remove it daily- he refused saying his wife was sick and that he found the location on the map we provide in each home. We are not a hotel and do not provide daily “services” unless guests let us know they want that and it is clearly described in the guest info book we ask you to read through shortly after check in (it is about 5 pages). Our caretakers are less than a 2 minute walk away. If one doesn’t tell our caretakers, they have no right to complain later.

The microwave oven they are referring to is less than a month old and the oven works. One does need to take a moment and learn the difference between On/Off and Pause in Spanish for either to work properly. The stair lights are all new and where they are referring to has a separate switch for the lower level. All they had to do was turn it on. It worked the first few times they used it because they used the right switch. They didn't use it later!

We had a family in our other vacation home who had a local music teacher come with puppets for an evening of music with their young children. We offered this guest and his wife that the music could be held off the reserve. They said they would be interested in coming too and so to feel free to not worry about it being held off site. The music could be heard in the distance but certainly was not disruptive. It was about 2 hours long. These guests had accepted the invitation to participate, had encouraged the other guests not to have it offsite and then complain about it? It was also not at the owners home! It was at the guest house. That was the first time in 14 years which guests have had a local musician come and also a flame thrower It had been arranged to be held off the reserve but this guest accepted the invitation to come and encouraged the other guests not to have it at another location. It is mystifying why he would complain about it now when he had accepted the invitation to come (he didn’t end of coming and said it was because his wife was sick). The music was over at 9 and not 1 AM as he has said here. The family had young children so no one was up til 1AM. The reserve is one of the most quiet and enjoyed by many people from all over the world- just read through most of the reviews.

We found out the and understand his wife was sick, that he was held hostage rather than doing the hiking and exploring he wanted and that he had more down time than he wanted. We understand that in these situations one can get cabin fever and everything can be irritating. When we found that his wife was sick, we offered them our other home which is more of a standard home but they refused.

All bedding in the tree house is the same on all beds- all are enclosed in allergy proof cases which also prevent mold, mites.... same for pillow cases. But when one goes to a RAINFOREST in RAINY season (they were here in 2nd week of November when it can still be heavy rain) one should expect there will be rain, that things don’t dry and that you will smell the smells of the rainforest! Most guests deeply breathe this in and savor it. Complaining about things not drying is like going skiing and complaining about too much snow, or going swimming and complaining that you are wet!! Or going on an African safari and complaining that they got to see animals!!! We offer guests the option for our staff to come in and remove compost or show you where you can empty it yourself. If you don ‘t take us up on this, PLEASE don't complain later! We offer our guests the utmost of privacy which is hard to find these days. No one has ever confused this with laziness or greed on our part!! Seems the only laziness here was on part of this guest not taking the time to be pleasant and ask.

For future guests, if you want more “service” of a hotel, please consider that we are a vacation rental home with a staff here. If you want something more or different, just ask! As for leaving early, this guest did tell us that he was anxious to get to another part of Costa Rica and climb the nearly 14,000 foot mountain he was taking his wIfe to for the rest of their honeymoon. My husband spoke with this guy who had told him that he made plans for only one day of hiking this mountain. My husband advised that his new wife would likely enjoy this rough hike a lot more if he planned an extra day for that. We bend over backwards to help our guests have an awesome experience. Our caretakers go to even greater lengths as they want all our guests to have the best experiences possible in their country. Without the cooperation of our guests, we can only offer the ingredients to make a wonderful vacation. We cannot make it happen by ourselves.

Occasionally it happens that we get guests who are surprised to find that they really are staying in a REAL TREE HOUSE, with a tree in the middle of it and leaves which drop on the roof in a rainforest in one of the last standing rainforests in the world.!! Being criticized for leaf debris on a roof is the last of the complaints which I don't think needs to be addressed when a reasonable person is reading this! And this is a first for us! Hopefully the last too as I think a reasonable person will know that leaves and rainforest debris drop on roofs!!

PS Internet does work most of the time- we found the router had been unplugged- again- all he had to do is ask!
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ein von FlipKey verifizierter Bewerter
Oregon
5 von 5 Sternen Bewertet am 15. Dezember 2013 für einen Aufenthalt im November 2013
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5 von 5 Sternen Zimmer 5 von 5 Sternen Lage
5 von 5 Sternen Sauberkeit 5 von 5 Sternen Check-in/Rezeption
5 von 5 Sternen Service
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Luxusorientierte Reisende Genügsame Reisende
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Eric and Melanie Griffin
La
5 von 5 Sternen Bewertet am 12. Dezember 2013 für einen Aufenthalt im November 2013
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5 von 5 Sternen Preis-Leistungs-Verhältnis 5 von 5 Sternen Zimmer
5 von 5 Sternen Lage 5 von 5 Sternen Sauberkeit
5 von 5 Sternen Check-in/Rezeption 5 von 5 Sternen Service
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ein von FlipKey verifizierter Bewerter
Missoula Montana
5 von 5 Sternen Bewertet am 12. Dezember 2013 für einen Aufenthalt im November 2013
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Empfohlen für:
Romantischer Trip Genügsame Reisende
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Amy
CA
5 von 5 Sternen Bewertet am 26. August 2013 für einen Aufenthalt im August 2013
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5 von 5 Sternen Preis-Leistungs-Verhältnis 5 von 5 Sternen Zimmer
5 von 5 Sternen Lage 5 von 5 Sternen Sauberkeit
5 von 5 Sternen Check-in/Rezeption 5 von 5 Sternen Service
Würde ich dieses Ferien-Mietobjekt meinem besten Freund empfehlen?  
Empfohlen für:
Genügsame Reisende
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James C
Charleston, SC
1 Bewertung
20 "Hilfreich"-<br>Wertungen 20 "Hilfreich"-
Wertungen
“A great experience marred by circumstances”
2 von 5 Sternen Bewertet am 9. August 2013 für einen Aufenthalt im Mai 2013
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Personen fand(en) diese Bewertung hilfreich

Let me start by saying, the treehouse is awesome, and the open air experience high up in the forest is fantastic. Unfortunately in our case, that was marred by the circumstances that took place while we were there. Our group comprised two couples that are totally comfortable in Costa Rica and have visited most parts of the country during our four previous visits. Our trips there are focused on experiencing the natural wildlife, getting off the beaten path, experiencing Costa Rica's rich culture, and interacting with the locals. As a result we have made Costa Rican friends that we see each time we visit the country.
Our week's stay at the treehouse was the first stop of a month-long visit to Costa Rica that took us from Puerto Jimenez in the south, to near the Nicaragua border in the north. We arrived at the treehouse on a Friday afternoon, having driven from San Jose. We were met by the caretaker, and shown the way to the treehouse. The basket-like dumbwaiter that we had seen on the internet was missing. Luckily, we each had just one bag and a backpack for our month-long trip. The caretaker gave us a quick intro to the house, showed us a couple of the light switches, and told us "we would be able to find the rest after a bit of hunting, as they were in some odd locations" (his words). He then promptly left the property for the weekend, and did not return until Monday. The previous caretaker/guide Wilbert had left, and his replacement was yet to arrive. We never saw or spoke with Michael, and we saw Blondie only twice during our stay, once in the Supermercado in Puerto Jimenez, and once when she sternly informed us that we were breaking the "rules", as we were off the allowed color-coded trails, and on the "off-limits" trail leading to her house. That was the total of our contact with the owners for the week we were there.
The first morning we used the glass-bottom shower, we later discovered that it had seriously leaked, flooding the bathroom below, soaking the belongings of the couple staying on the Studio level. That evening after cleaning up, following dinner, the kitchen floor near the double sinks became soaking wet because the sink was leaking, soaking the bed in the bedroom below. As the caretaker was away, and the owners were "off limits", there was no one around to fix the sink. The next evening we began receiving electrical shocks when touching the fridge. When the caretaker returned he fixed the sink and shower (somewhat), but the shock issue was ignored. That evening, the sink leaked again, and the bed below was soaked once more. In the morning the caretaker again came up to fix it, but the fix did not hold. We continued to experience the electrical shocks when touching the fridge or stove. As it turned out, when in bare feet (another "house rule"), and the floor was wet (which it was most of the time ), you got zapped if you touched those appliances. This is a very serious issue that should be immediately remedied if it hasn't been already. In addition to the leaking sinks and shower, toward the end of our stay, the main drain pipe burst apart and sprayed the lower 2 levels yet again.
We should not have experienced such issues in this quite expensive rental, which was the most expensive accommodations we stayed in during the month. It is only reasonable to expect these issues to be remedied prior to or during one's stay in the treehouse.
A few other issues - The formerly clear plastic portions of the roofing in the eating area and above the upper bedroom, shown in the internet info as well as the construction video, are no longer transparent, as they are now covered with leaves, dirt, algae, and mold; and are now nearly opaque. The plastic rain shields are cool though a bit tattered, and they did not stop the first level bedroom from becoming soaked (twice) in a heavy rainstorms. The use of a little soap and water to clean the place before we arrived would have been appreciated, as we had to do some serious cleaning upon our arrival.
In conclusion, considering the circumstances, level of service and lack of cleanliness, these fun, but pricey accommodations, that are advertised as "four-star accommodations with five-star service" were substandard and very overrated.

4 von 5 Sternen Konnte die Buchung der Unterkunft problemlos durchgeführt werden? 3 von 5 Sternen Wie hilfreich war die Wegbeschreibung zur Unterkunft?
4 von 5 Sternen Verliefen Schlüsselübergabe/Zugang zur Unterkunft problemlos? 2 von 5 Sternen Gesamtzustand der Unterkunft
3 von 5 Sternen Betten und Matratzen 4 von 5 Sternen Küche und Geräte
2 von 5 Sternen Sauberkeit des Badezimmers 3 von 5 Sternen Andere Ausstattungs- & Serviceleistungen
2 von 5 Sternen Service
Gefiel mir am besten: The open air experience in the jungle.
Gefiel mir am wenigsten: The condition of the house, and management's attention to problems
Reisegruppe: Freunde
Würden Sie Freunden dieses Hotel empfehlen?   No.
Empfohlen für:
Familien mit kleinen Kindern
  • Wurde Ihnen Ihre Kaution rechtzeitig zurückerstattet?
Fanden Sie diese Bewertung hilfreich? Ja
Diese Bewertung ist die subjektive Meinung eines TripAdvisor-Mitgliedes und nicht die von TripAdvisor LLC.
Management-Antwort
8. Aug 2013
This review is from the same person as the review written by gnc123 so read both responses I make as we do definitely want our guests to have a great experience!
From time to time we remove the woven basket on a pulley because critters do enjoy using it on occasions to raid your fresh fruits and vegetables! So we take it down so it deters those cute critters from giving you photo ops as they hang in the fruit basket eating your produce!! They are not dangerous critters and they are so darn cute but it is not a good idea to let them get accustomed to finding food in places they normally would not go. Most guests understand the reason for this and none, until now, have ever held us responsible for not having it available! It is not an integral part of the vacation rental and was more decorative than functional- unless you are trying to steal fruit!! We cannot be responsible for things they see or read on the internet! We do not advertise that we have a woven basket nor do we promise it! Seems silly to mention this when there are so many AMAZING things to mention- such as the ABUNDANCE of wildlife you will see without leaving!! This we DO advertise!!
It is mystifying why one would wait 4 months to inform us if they had this issue with electricity. With all the guests who have stayed since 2008, not one has mentioned anything about getting "zapped" until now. We ourselves spend time in the treehouse to experience what our guests do. I just about had a heart attack when I read what he wrote about being “zapped”! I am not in Costa Rica and called our caretaker in a panic and had him get the electrician there quickly. Reading this review is the first I have heard of it! And yes, that is definitely something of concern! Though we do not have to provide phones, All our guests have a phone number to call for emergencies (and this would definitely be something we want to know about) if we have a caretaker who is off - it is a RARE occasion any guests are on site without a caretaker present and for the short durations they are, ,all guests are given contact phone numbers to call. We also offer a rental cell phone extremely cheap ($7.14 daily to be exact) in the event guests would like it. Or don’t want to use their own phone. We also offer SIM cards for guests to use in their own compatible phones. So even if a caretaker has a day off, there is a way to reach someone on call. We have deployed the electrician and our caretaker to stand in puddles of water and touch appliances and look for anything which would cause them to be zapped! All electrical connections are standard, full size and grounded the same as your house! No one has been able to recreate the issue. We are not sure why these guests did not tell us about that on the spot rather than 4 months later, in a review! There have been guests in the tree house for almost every day since these guests were there and not one has had an issue. We would have LOVED this info sooner. We have had the electrician replace outlets whether or not he felt they’re needed, but he could not recreate the issue. I cannot understand how one would not inform us of this if they had this problem. Would you wait 4 months and then inform us in a review??
We do show each guest where things are upon check in and leave them to be responsible to get to know their way around before dark! It is common sense and remember too- it is a TREE HOUSE, light switches are in common sense places, are not hidden any more than they are in your own home. They are however, enclosed in specially made rubber gasket fittings because it is a TREE HOUSE!!
Mike and I are extremely friendly to our guests but we also respect the privacy of guests and do not barge in and we expect guests to respect the well marked paths. It is 120 acres with PLENTY of places to walk & hike. These guests never once told us of most of issues they say they had in this review on any of the 3 occasions they came to our home. .They did have a leak which we acknowledged was an inconvenience and offered them another home for the inconvenience, though it was repaired immediately. We understand that from time to time guests wander into our home. But when it happens each day and it is not for an emergency, we do ask that you respect space and privacy. This seldom is an issue where we have to repeatedly ask guests as most are absorbing the privacy and love it! Occasionally we do get guests a bit more social! We think that is a reasonable request to ask guests to call us or visit only for an emergency. We had a caretaker on site for all but their first day and a half. Our guests rent a vacation home not a hotel. We do not advertise any 5 star service! I have asked these guests where they saw that so I can remove it. If a previous guest said that in a review, we cannot control that.We do everything to make all of our guests have the best possible vacation experience. We simply cannot make ourselves available 24/7 for our guests. We do provide an excellent caretaker and someone to accompany you for hikes. There are many times we do not meet guests and we don't feel obligated that it is necessary. We are very active with many community, school and other responsibilities and sometimes time gets away from us. We do make an attempt to come meet you at least once during your stay if timing works out.

We were sorry that these guests had such an unhappy stay with us. We did offer them another accommodation while we were repairing the leak but they never took us up on it. We had NEVER had any broken pipes in e tree house and the issues were addressed as soon as they told us about them. We are reasonable people and certainly our goal is to provide fun and comfortable accommodations in working order!

We don't have house rules about no shoes in the house except in our own home. But I will say that it is a very common courtesy to leave shoes at the door in many countries and many places in Costa Rica ask the same. We do not require it by any means! We are not sure why that was an issue they felt needed to be mentioned in a review! I certainly did not say anything about “breaking rules”! it is Costa Rica- there are almost no rules! I did ask them to announce their presence rather than just walking in and to try and save that only for an emergency. We really enjoy our quiet time when e caretaker is off. We DO provide a way for all guests to contact someone if they need it. There is ALWAYS someone within a few minutes from arriving if need be.

These guests did not rent the upstairs bedroom (there is an option not to rent 4 bedrooms if not needed to lower the rental rate). When we don't have guests there, the clear roof is not cleaned. It is a TREE HOUSE and leaves drop on it so we clean it before guests who rented that room arrive. That room is closed and locked. If they chose to peek at it, it certainly is not fair for them to criticize us for having leaves on the window! All of our vacation homes are scrubbed and prepared before each guests arrival. This is a tree house and is open air. Leaves blow in, if you don't put up the rain guards and it rains (rainforest=rain!), things will get wet the same way they would if you left your home or car windows open!
We certainly hope that you do contact us for a stay at one of the most unique spots on the planet and will make your plans to stay with us! Don’t take our word for it. Read the many other reviews and newspaper, magazine and books we have been written in.
Pura Vida and hope to see ya!
Blondie and Mike
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Marni C
Boquete, Panama
2 Bewertungen
Bewertungen in 2 Städten Bewertungen in 2 Städten
“Be a child again - sleep in a gigantic tree house!”
5 von 5 Sternen Bewertet am 9. Juli 2013 für einen Aufenthalt im Juli 2013
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Located on Costa Rica's secluded Osa Peninsula is a tropical rainforest vacation property that is second to none. Not only is it the best nature reserve I have ever stayed on, it is the most fanciful accommodation I could have dreamed of.
Winding its way up five stories around but not touching its live tree host, is a deluxe yet funky array of cozy spots, lookouts, design surprises, open air sleeping areas and a shower at 40 some feet with a clear floor - all under the roof of a tree house. Imagine yourself choosing one of these special areas to enjoy your morning coffee and being joined by over 200 monkeys, a tree full of toucans and a passing flock of macaws.
Michael Cranford, one of the most creative architects in Latin America, designed and built this sustainable living space - combining multiple natural textures, functionality and flat out adult fun.
This accommodation is ideal for a family or a group of friends - a place where you will share memories never to be forgotten.

5 von 5 Sternen Konnte die Buchung der Unterkunft problemlos durchgeführt werden? 5 von 5 Sternen Gesamtzustand der Unterkunft
5 von 5 Sternen Betten und Matratzen 5 von 5 Sternen Küche und Geräte
5 von 5 Sternen Sauberkeit des Badezimmers 5 von 5 Sternen Andere Ausstattungs- & Serviceleistungen
5 von 5 Sternen Service
Gefiel mir am besten: Being absorbed by nature - it was like living in a giant bird's nest.
Gefiel mir am wenigsten: That I had to leave!
Reisegruppe: Solo
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Empfohlen für:
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  • War die Unterkunft so, wie sie beworben wurde?
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Ankunft
Abreise
Gäste
ab
USD 214
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Nacht
Woche
Es können zusätzliche Gebühren vom Eigentümer erhoben werden.
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Inhaber
Blondie & Michael
5087140622
Spricht Englisch, Spanisch
Seit gelistet: Nov 2009
Antwortrate: 100 %
Zeit bis zur Antwort: Innerhalb von zwei Tagen
Kalender aktualisiert: Vor 19 Tagen
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