We travel frequently and prefer apartments to hotels. It's a more local experience and this is particularly true for Kiev. Pickup service from and to the airport with Grata was perfect. Our apartment had no hot water, so Grata offered a reduced price or another apartment. We chose another apartment which near St. Sophia church. Grata installed quickly WIFI on our request. The apartment was cozy, comfortable bed but had no coffee machine, only 1 wine Glas and only 1 water Glas. The Teflon coated frying pan was so badly scratched that we skipped our breakfast eggs. The heating cannot be regulated ( except by opening windows), it's powerful old style central heating. I guess not good for our climate.
altogether it was a great experience, Grata had a good service, nice people and it's good value. Just don't rely on any amenities in the apartments
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