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RAAJMAHAL- BOUTIQUE VILLA

Beruwala
|
Ferienhaus – 
5 Schlafzimmer, 5 Badezimmer, 12 Schlafmöglichkeiten

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Datum | Bewertung
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singletra ...
Colombo, Sri Lanka
1 Bewertung
2 "Hilfreich"-<br>Wertungen 2 "Hilfreich"-
Wertungen
“Disappointing experience”
1 von 5 Sternen Bewertet am 9. Oktober 2013 für einen Aufenthalt im Oktober 2013
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Overall, our experience at Raajmahal was very disappointing. Whilst the property itself is nice, there are several drawbacks which need to be addressed immediately. Unfortunately the owner did no appear to be open to this feedback

1) Lunch on the day of check in. Check in is at 12 noon and it takes about 3-4 hours to do the grocery shopping and prepare lunch so you cannot eat before 3-4pm. We were only informed of this on the morning of the day we were due to arrive and when we asked the owner why this wasn't informed previously so that we could have made arrangements - the response we got was "we have never had this issue previously"! Furthermore to add salt to the wound (no pun intended) - they expected us to provide everything for the meals right down to the salt and pepper (it was later clarified that salt and pepper would be provided).

2) The staff (Quintus and Anura) at Raajmahal were very nice and always available. However competency is not a strength. The caretaker did not know much about most of the amenities in the house such as the wifi (we managed to figure this out ourselves eventually). The process of ordering food was tedious and whilst Anura obliged to cook what we asked, he had very little input or competency of his own. One would expect that a chef would know what basic ingredients that go into a potato salad or coleslaw. We ultimately spent a fair bit of time in the kitchen to guide him even on making cheese toast!

3) Finally the hot water or lack thereof was the final straw. When we informed the staff about this, we were told that the plumber would arrive within 15mins. The problem is that he was always 15mins away and never arrived! Ultimately we got fed up of waiting and left the hotel.

There were other issues too which are to be expected in Sri Lanka like cockroaches in the room and doggie poo in the garden. The white couches were very dirty and covering sheets provided only on request were damp. There was even the 5am call to prayer from the mosque next door (which we were prepared for), however the biggest setback that we were not prepared for was the laissez-faire attitude of the owner who did not seem to take on board any of the feedback provided.

I would not recommend this place to anyone who is looking to just relax and kick back and enjoy good food. Aside from the beautiful lawns and Mr. Quintus, we really didn't think much of the place.

2 von 5 Sternen Konnte die Buchung der Unterkunft problemlos durchgeführt werden? 3 von 5 Sternen Wie hilfreich war die Wegbeschreibung zur Unterkunft?
3 von 5 Sternen Verliefen Schlüsselübergabe/Zugang zur Unterkunft problemlos? 2 von 5 Sternen Gesamtzustand der Unterkunft
1 von 5 Sternen Betten und Matratzen 1 von 5 Sternen Küche und Geräte
1 von 5 Sternen Sauberkeit des Badezimmers 1 von 5 Sternen Andere Ausstattungs- & Serviceleistungen
1 von 5 Sternen Service
Gefiel mir am besten: The lawns and Mr. Quintas
Gefiel mir am wenigsten: Service, toilets, chef and the entire process of ordering food, incompetency of staff
Reisegruppe: Freunde
Würden Sie Freunden dieses Hotel empfehlen?   No.
  • Hatte die Unterkunft W-LAN bzw. Internetanschluss?
Fanden Sie diese Bewertung hilfreich? Ja
Diese Bewertung ist die subjektive Meinung eines TripAdvisor-Mitgliedes und nicht die von TripAdvisor LLC.
Management-Antwort
13. Okt 2013
We are sorry that your stay was not as pleasant as expected. Let me explain what happened here.
For our Readers I would like to inform that you live in Colombo and you made a booking directly on the phone not through holiday lettings for one(1) night But however , Every thing was coordinated on the phone and therefore somehow we believe there has been some mis-communications which I will address below:

You had instructed the chef to buy rations for 8 people and cook a meal in 2 hours. Usually, we have a manager at the villa, and if any guest needs this service this has to be communicated to the manager or myself that I would have gladly obliged. I did try to explain you that on the phone but your were hesitant in talking this over with the chef.

The salt part was a miscommunication, we always have the basic ingredients at the villa including, salt, pepper, sugar, tea, coffee, sauces etc etc.

I was made to understand that some of the guests were from India, and they needed a spicy masala type cheese toast and our chef had prepared the usual cheese toast, coleslaw and potato salad suited to the western palette, which is our usual, but that does not mean that our chef does not know to prepare to suit different palettes. In fact he is very knowledgeable in western, Italian, eastern and Indian food and making a masala toast wouldn't be a problem if it was discussed beforehand. That was very UN-fortunate and we regret what had happened.

With regard to hot water, as you were staying only for a night, and this had happened late night and next day being a Sunday we were unable to get the plumber on time before you left around 11am next day. The plumber had arrived around 11am as you were leaving. We regret this and we will take it as an experience and will not certainly let this happen again.

With regard to cockroaches and doggie poo, we are sorry that this was not even mentioned at that time to the staff and we find this rather a strange complaint as we maintain the villa to the highest standards, but however we will look into this and make sure this won’t happen again to any of our future guests.

On checking about the sofa sheets, yes we admit there has been some dirt marks on them which was unfortunately that since we had back to back bookings that week and the night you were staying, we had another family staying the previous night and we didn't have time enough to send the sofa sheets to the laundry as you checked in as soon as this family checked out. We usually send sofa sheets to the laundry after every booking and put them back after cleaning before other guests arrive, we usually keep one day free for a thorough cleaning before the next guests arrive. We regret this and apologize for any inconvenience.

With regard to damp Towels, We have plenty of towels at the villa, and our staff will give extra towels on request, but apparently on inquiry i found out that you have re-used the towels, which had previously been used by you and you have not asked for new towels. We will always give fresh new towels on request.

With regard to inability to contact me,as that day being a Sunday I was not contactable, I was away out of town and my phone had limited reception. But There is always a manager based near the villa and is on call 24 hours and he had attended to all your requests and I am sorry I was not available to answer and attend to some requests personally as probably this was what you had wanted. I shall make note of this and do my best to be available for any guest calls in the future.

Lastly, I want to apologize wholeheartedly for even though despite the minor mis-communications we truly appreciate you for relating your experience and i know you did this in good faith for which we will take serious note of and make sure we address all the issues mentioned to the best of our ability and maintain our zero complaint policy. This is the way we can strive to give our guests the best service and take away pleasant memories.
Diese Antwort ist die subjektive Meinung des Managementmitarbeiters und nicht die von TripAdvisor LLC
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lilyp0d1
Scunthorpe, Vereinigtes Königreich
1 Bewertung
“Lovely villa with wonderful staff”
4 von 5 Sternen Bewertet am 20. September 2013 für einen Aufenthalt im August 2013
Mit Google übersetzen

We spent two weeks in this lovely villa which we used as a base to visit other places of interest. The main reason for our trip to Sri Lanka was our daughters wedding - we weren't disappointed by the expanse of gardens in which we had a wonderful Sri Lankan wedding. Ifham, the owner of the villa, was given a long list of 'wants' by us so the wedding would be one to remember - he arranged everything we asked for. The three staff, Anura, Leela and Quintus looked after us very well: although the villa is a lovely accommodation, the staff are its main asset and made us feel at home and comfortable. As mentioned in other reviews of this villa, Anura, the chef cooked some wonderful meals and catered for all tastes including vegetarian and a child. Leela and Quintos were always there whenever we needed anything - nothing is ever too much for them. Thanks to Leela for all the clothes she washed and dried for us. Local tuk tuks are a good way of getting around the local area but always agree the cost of a trip before you go. The majority of local trips are 200/300 rupees and should not cost any more than this.

5 von 5 Sternen Konnte die Buchung der Unterkunft problemlos durchgeführt werden? 5 von 5 Sternen Wie hilfreich war die Wegbeschreibung zur Unterkunft?
5 von 5 Sternen Verliefen Schlüsselübergabe/Zugang zur Unterkunft problemlos? 4 von 5 Sternen Gesamtzustand der Unterkunft
4 von 5 Sternen Betten und Matratzen 3 von 5 Sternen Küche und Geräte
5 von 5 Sternen Sauberkeit des Badezimmers 4 von 5 Sternen Andere Ausstattungs- & Serviceleistungen
5 von 5 Sternen Service
Gefiel mir am besten: The gardens and the staff
Gefiel mir am wenigsten: The kitchen is in need of an upgrade. The staff manage exceptionally well with a basic kitchen. The bedroom I was in has a floor that needs attention. I caught my foot many times on shards that were co I g up off the floor.
Reisegruppe: Weiterer Familienkreis
Würden Sie Freunden dieses Hotel empfehlen?   Ja.
Empfohlen für:
Trips mit Freunden Senioren
Familien mit kleinen Kindern Große Gruppen
  • War die Unterkunft so, wie sie beworben wurde?
  • Würden Sie den Standort der Unterkunft empfehlen?
  • Hatte die Unterkunft W-LAN bzw. Internetanschluss?
Fanden Sie diese Bewertung hilfreich? Ja
Diese Bewertung ist die subjektive Meinung eines TripAdvisor-Mitgliedes und nicht die von TripAdvisor LLC.
Management-Antwort
24. Sep 2013
Thank you Maria for the Relating your experience for our future guests, We all really enjoyed working with you organising all the details and arrangements for the sri Lankan Wedding of your daughter and son-in Law at our Villa. We are glad everything went well and as always we will relay your comments about the villa staff to them.
This is our 3rd european Wedding and we are glad we have made things upto all their expectations including yours. We wish to see you and your family for your forth coming wedding Anniversary and wish you all the best.
Diese Antwort ist die subjektive Meinung des Managementmitarbeiters und nicht die von TripAdvisor LLC
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hevwillia ...
bishops stortford
2 Bewertungen
Bewertungen in 2 Städten Bewertungen in 2 Städten
2 "Hilfreich"-<br>Wertungen 2 "Hilfreich"-
Wertungen
“AMAZING !!!”
5 von 5 Sternen Bewertet am 18. August 2013 für einen Aufenthalt im Juli 2013
Mit Google übersetzen

Stayed for one week at this beautiful colonial villa with my husband and two teenage boys . We had a glorious week of sunshine despite our concerns over the monsoon season .The villa and grounds are extensive and very well kept .There is a lovely feel of peace and relaxation . You can do as much or as little as you like . We opted for a few local trips out to the beach,boat safari,turtle hatchery and gardens . Our tuk tuk driver was happy to organise these for us .The staff at the villa and the atmosphere they created was the icing on our cake for our holiday . The chef Anura was a real asset to the villa and is mentioned in so many reviews from previous guests. He has a very warm and genuine smile and produced the most amazing and flavorsome food I have ever tasted . My teenage boys who can be a little selective when it comes to food enjoyed every dish he created.Try the coriander fish curry we still talk about it now a month later !!! He is also a very interesting person and was telling us about all the people he has cooked for in his previous jobs .He is very well supported by the housekeeper Quintas who again has a lovely infectious smile and had the ability to just suddenly appear with coffee and tea whenever you needed one. The gardener kept the grounds beautifully and we apologise now if we made a hole on the lawn where we had been playing cricket but it is Sri Lanka and they do love cricket so we felt obliged to play ...we lost a few balls too that you might find or maybe the mongoose can play with . The pool table was a massive hit with my kids and tv and wifi was handy too for the evenings

I would recommend this villa and the reason it works so well is down to the brilliant hard working and genuine staff that work there.
Thanks again

Heather Simon Dan and Jack Williams

5 von 5 Sternen Konnte die Buchung der Unterkunft problemlos durchgeführt werden? 5 von 5 Sternen Wie hilfreich war die Wegbeschreibung zur Unterkunft?
5 von 5 Sternen Verliefen Schlüsselübergabe/Zugang zur Unterkunft problemlos? 5 von 5 Sternen Gesamtzustand der Unterkunft
5 von 5 Sternen Betten und Matratzen 5 von 5 Sternen Küche und Geräte
5 von 5 Sternen Sauberkeit des Badezimmers 5 von 5 Sternen Andere Ausstattungs- & Serviceleistungen
Reisegruppe: Teenagers
Würden Sie Freunden dieses Hotel empfehlen?   Ja.
Empfohlen für:
Senioren Familien mit kleinen Kindern
Große Gruppen
  • War die Unterkunft so, wie sie beworben wurde?
  • Würden Sie den Standort der Unterkunft empfehlen?
  • War das Preis-Leistungs-Verhältnis in Ordnung?
  • Hatte die Unterkunft W-LAN bzw. Internetanschluss?
Fanden Sie diese Bewertung hilfreich? Ja
Diese Bewertung ist die subjektive Meinung eines TripAdvisor-Mitgliedes und nicht die von TripAdvisor LLC.
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MalvernUK ...
Malvern UK
Bewerter
6 Bewertungen 6 Bewertungen
5 Hotelbewertungen
Bewertungen in 4 Städten Bewertungen in 4 Städten
5 "Hilfreich"-<br>Wertungen 5 "Hilfreich"-
Wertungen
“A Beautiful place”
5 von 5 Sternen Bewertet am 13. August 2013 für einen Aufenthalt im Juli 2013
Mit Google übersetzen

We have just arrived back from a two week holiday at Raajmahal and both the villa and staff surpassed our expectations. From the time we were welcomed at the airport to our departure from the villa we all felt that the team at Raajmahal could not have done anymore to make our stay memorable.

The villa is beautiful and very restful, we loved the space and informality of the place. the local mosques do compete at certain times of the day and night to challenge the peace, but for the rest of the time tranquility prevails.

The team organised two trips during our stay and although the roads of Sri Lanka are challenging we thoroughly enjoyed our time away from Berewula exploring Kandy and the surrounding area and an amazing not to be missed safari to Yala.

During our stay we did encounter one or two problems with electricity supply and rain leaks, but the team did all they could to sort out the issues as soon as they could....we could not ask for more.

Our trip with Anura, the chef to the local markets were wonderful opportunities to learn about local foods and how to make Sri Lankan curry and the food was so good we only ate out once during our stay.

We are a family of five (all adults now) and we all thoroughly enjoyed our stay, Ifham help prior to our arrival was invaluable and the team at the villa were exceptional, thank you.

5 von 5 Sternen Konnte die Buchung der Unterkunft problemlos durchgeführt werden? 4 von 5 Sternen Gesamtzustand der Unterkunft
4 von 5 Sternen Betten und Matratzen 4 von 5 Sternen Sauberkeit des Badezimmers
5 von 5 Sternen Andere Ausstattungs- & Serviceleistungen 5 von 5 Sternen Service
Gefiel mir am besten: Very relaxing
Gefiel mir am wenigsten: It was monsoon season
Reisegruppe: Andere
Würden Sie Freunden dieses Hotel empfehlen?   Ja.
Empfohlen für:
Trips mit Freunden Menschen mit Behinderungen
Senioren Familien mit kleinen Kindern
Große Gruppen
  • War die Unterkunft so, wie sie beworben wurde?
  • Würden Sie den Standort der Unterkunft empfehlen?
  • War das Preis-Leistungs-Verhältnis in Ordnung?
  • Hatte die Unterkunft W-LAN bzw. Internetanschluss?
Fanden Sie diese Bewertung hilfreich? Ja
Diese Bewertung ist die subjektive Meinung eines TripAdvisor-Mitgliedes und nicht die von TripAdvisor LLC.
Management-Antwort
21. Aug 2013
Very glad to hear Kelvyn and your family enjoyed your stay. Also happy to note that you have had a good experience travellling around the area with our transport service and drivers who have taken care of you well and saw some exciting places recomended by our team.

With regard to the leak, as it rained quite so unexpectedly during your stay, some water had got into one of the out door garden lights which was why you experienced sudden power problems. This water leak atomatically cuts off the Tip Switch connected to the other lighting in the house as a protection.Now, We Glad to inform you and all our future guests that this has been sorted out.
Same goes with the roof leak. This small leak was rectified before your arrival but we couldnt really see unless it rained.It rained the first time since it was fixed during the time you were here. So we knew the job was not perfectly attended to. Now we are happy to inform that this was also attended and problem is solved.
We are sorry for the inconvinience caused.
Diese Antwort ist die subjektive Meinung des Managementmitarbeiters und nicht die von TripAdvisor LLC
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MaCo2602
Doha, Katar
2 Bewertungen
1 "Hilfreich"-<br>Wertung 1 "Hilfreich"-
Wertung
“Great family holiday in Raajmahal”
4 von 5 Sternen Bewertet am 5. Mai 2013 für einen Aufenthalt im April 2013
Mit Google übersetzen

After a trip of one week in Kandy area, we spent great days in Raajmahal. The villa is very beautiful, we felt transported in the past but with all the modern comfort. We mostly appreciated to relax in the wonderful garden or at the swimming pool after having visited some interesting place in the area (Galle, Brief Garden, the turtle hatchery...). All the people working in the villa are very nice and make your stay a very good experience. We have really liked the food prepared by the Chef, the best that we ever had during our entire journey, much better than in any restaurant we've been to! We dream to come back one day, maybe with a family of friends as we occupied only 3 of the 5 rooms of the villa.

5 von 5 Sternen Konnte die Buchung der Unterkunft problemlos durchgeführt werden? 5 von 5 Sternen Wie hilfreich war die Wegbeschreibung zur Unterkunft?
5 von 5 Sternen Verliefen Schlüsselübergabe/Zugang zur Unterkunft problemlos? 5 von 5 Sternen Gesamtzustand der Unterkunft
4 von 5 Sternen Betten und Matratzen 4 von 5 Sternen Küche und Geräte
4 von 5 Sternen Sauberkeit des Badezimmers 4 von 5 Sternen Service
Reisegruppe: Young Children
Würden Sie Freunden dieses Hotel empfehlen?   Ja.
Empfohlen für:
Senioren Familien mit kleinen Kindern
  • War die Unterkunft so, wie sie beworben wurde?
  • Würden Sie den Standort der Unterkunft empfehlen?
  • War das Preis-Leistungs-Verhältnis in Ordnung?
  • Hatte die Unterkunft W-LAN bzw. Internetanschluss?
Fanden Sie diese Bewertung hilfreich? Ja
Diese Bewertung ist die subjektive Meinung eines TripAdvisor-Mitgliedes und nicht die von TripAdvisor LLC.
An diesem Objekt interessiert?
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110PeterT
Epsom, Vereinigtes Königreich
Junior-Bewerter
5 Bewertungen 5 Bewertungen
4 Hotelbewertungen
Bewertungen in 3 Städten Bewertungen in 3 Städten
2 "Hilfreich"-<br>Wertungen 2 "Hilfreich"-
Wertungen
“Good time at Raajmhamal”
4 von 5 Sternen Bewertet am 28. April 2013 für einen Aufenthalt im April 2013
Mit Google übersetzen

We and our 3 young children stayed at Raajmahal for 10 days prior to going on to The Maldives. We wanted to see some of Sri Lanka and the villa was an ideal base for trips out to Galle, Kandy and many local attractions - elephants, turtle hatchery, gemstone mine etc.

Firstly, the villa - it's very spacious with a lovely big verandah overlooking the tropical gardens. The pool is of an average size and not very deep, but that suited us fine with the kids. But it is walled all round and not overlooked so it's very private, but note that access is through 3 of the bedrooms although you can get to it via a side gate from the garden. Pool towels are provided, you just need to ask. The decor is simple but quite good, although note the main bathroom was quite old and shabby, the other bathrooms are quite basic. We met Ifham the owner who advised he is planning to refit the main bathroom soon. All beds have mosquito nets which were very useful as we found there were lots of mossies around. There is a big TV with satellite channels and DVD player which kept the kids entertained in the evenings, plus a pool table. One thing to note is the local mosque which is next door - there is a wake up for the call to prayer at 5:00am every day!

The staff were great and really made staying at Raajmahal a treat - Leela the housekeeper did our washing and ironing, but the star was Anura the chef who made us delicious food and would take us to the local supermarket and market to buy fresh produce. He was very experienced at preparing all types of food and even did a lobster and jumbo prawn barbecue one evening, with homemade barbecue sauce. The local Sri Lankan dishes like coconut curry and rice with vegetable were fantastic and the kids loved it too.

Thushara was our driver and he did a great job of taking us out either locally in his tuk tuk or for longer trips in an air conditioned van. He knows all the good places to go and can advise you on information, shopping, eating out and history etc. In fact, Thushara is very kind and can organise any trip you want to do and was very helpful in sorting out any help we needed during our stay - eg. going to the local doctors and getting my watch strap fixed!

The villa owner Ifham and his manager Mr Saly very kindly even organised a cake for our wedding anniversary - a lovely surprise! Overall we had a great time at Raajmahal and were very well looked after by the staff.

4 von 5 Sternen Konnte die Buchung der Unterkunft problemlos durchgeführt werden? 4 von 5 Sternen Gesamtzustand der Unterkunft
4 von 5 Sternen Betten und Matratzen 4 von 5 Sternen Küche und Geräte
2 von 5 Sternen Sauberkeit des Badezimmers 4 von 5 Sternen Andere Ausstattungs- & Serviceleistungen
4 von 5 Sternen Service
Gefiel mir am besten: Staff
Gefiel mir am wenigsten: Bathrooms
Reisegruppe: Ehepartner/Partner
Ihre Altersstufe 35-49
Würden Sie Freunden dieses Hotel empfehlen?   Ja.
Empfohlen für:
Trips mit Freunden Familien mit kleinen Kindern
Große Gruppen
  • War die Unterkunft so, wie sie beworben wurde?
  • Würden Sie den Standort der Unterkunft empfehlen?
  • War das Preis-Leistungs-Verhältnis in Ordnung?
  • Hatte die Unterkunft W-LAN bzw. Internetanschluss?
Fanden Sie diese Bewertung hilfreich? Ja
Diese Bewertung ist die subjektive Meinung eines TripAdvisor-Mitgliedes und nicht die von TripAdvisor LLC.
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Inhaber
ifham r
94 77 7706766
Spricht Englisch
Seit gelistet: Aug 2012
Antwortrate: 75 %
Zeit bis zur Antwort: Innerhalb von zwei Tagen
Kalender aktualisiert: Vor 5 Tagen
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